Business VOIP

William1102

Senior Member
Joined
Jan 15, 2019
Messages
990
Hi Mybb

I would like to inquire and get some feedback on various VOIP providers from fellow users.

Current provider is not stable, this feedback is excluding our internet connection issues

Had in mind, BitCo and Switch Telecom (Open to other suggestions)

Internet maybe an issue as I only have Fixed LTE/5G available with Business Fibre being unfeasible at this address.

Currently have a Mik 8 port POE Switch with 6 x Yealink VOIP Phones

Would require support and setup as not clued up on VOIP but can assist in any networking

Thanks appreciate the feedback
 
Who is your current provider?

You say your service is not stable but then mention that only LTE/5G is available, that might be the cause right there if the current provider did not set up your VoIP system to work specifically over LTE, LTE's service levels aren't guaranteed and latency can be all over the place, especially in areas where the towers are over-saturated.

I've had a look at Bitco before but ended up not going with them, can't exactly remember the reason why. I've eventually decided on Euphoria Telecom and haven't had many issues, just small things at the start but that was related to porting of numbers, nothing super critical.

If you use Euphoria they'll send a MikroTik router (Vibe), as well as their own configured Cudy LTE router, usually with a Telkom Mobile or Vodacom simcard. The MikroTik will then use your primary internet (your LTE/5G in this case) as the primary uplink to their servers, and then use their Cudy LTE router as the backup/failover LTE connection.

The MikroTik will then monitor those two links (latency) and will fail over to the other link, this way you barely know of any downtime on your phones if the primary link fails.

Euphoria also has a very good TMS online system, takes a bit of getting use to, but once you know your way around there are plenty of features to play around with. Their support is also top notch, they will help you from start to finish with the entire setup.

If you need a direct contact at Euphoria I'm happy to PM you the contact details of our account manager, awesome guy to work with.
 
Who is your current provider?

You say your service is not stable but then mention that only LTE/5G is available, that might be the cause right there if the current provider did not set up your VoIP system to work specifically over LTE, LTE's service levels aren't guaranteed and latency can be all over the place, especially in areas where the towers are over-saturated.

I've had a look at Bitco before but ended up not going with them, can't exactly remember the reason why. I've eventually decided on Euphoria Telecom and haven't had many issues, just small things at the start but that was related to porting of numbers, nothing super critical.

If you use Euphoria they'll send a MikroTik router (Vibe), as well as their own configured Cudy LTE router, usually with a Telkom Mobile or Vodacom simcard. The MikroTik will then use your primary internet (your LTE/5G in this case) as the primary uplink to their servers, and then use their Cudy LTE router as the backup/failover LTE connection.

The MikroTik will then monitor those two links (latency) and will fail over to the other link, this way you barely know of any downtime on your phones if the primary link fails.

Euphoria also has a very good TMS online system, takes a bit of getting use to, but once you know your way around there are plenty of features to play around with. Their support is also top notch, they will help you from start to finish with the entire setup.

If you need a direct contact at Euphoria I'm happy to PM you the contact details of our account manager, awesome guy to work with.


Thanks for the reply

With regard to the stability I did mention that it excludes our internet issues , in fact last week it went down our LTE was up but their entire voip system went down including their own lines (which went down the entire day ) , when asked on the redundancy of their network I was told there was clearly not (they are a smaller local company compared to the big guys so rather not say until we off them )

They do internet as well , we had a microwave 10/10mbps for the phones but that was unstable then LTE with a voice apn and that’s been rocky too

But the LTE is understandable with stability so did ask them to move the phones onto my MTN 5G in the interim

Would like to fix the internet situation with fibre but planning to move and the least I could get was a 24 month contract (and the current place requires construction and only has two providers feasible DFA and frogfoot )

Would appreciate if you could send me the contacts for euphoria , would be nice to compare as now switch telecom is my ideal provider mainly due to support (as I don’t know how to configure all the VoIP stuff ) . Bitco was going to charge a call out if I needed any support

Does euphoria do any other internet services maybe fibre or microwave ?
 
Thanks for the reply

With regard to the stability I did mention that it excludes our internet issues , in fact last week it went down our LTE was up but their entire voip system went down including their own lines (which went down the entire day ) , when asked on the redundancy of their network I was told there was clearly not (they are a smaller local company compared to the big guys so rather not say until we off them )

They do internet as well , we had a microwave 10/10mbps for the phones but that was unstable then LTE with a voice apn and that’s been rocky too

But the LTE is understandable with stability so did ask them to move the phones onto my MTN 5G in the interim

Would like to fix the internet situation with fibre but planning to move and the least I could get was a 24 month contract (and the current place requires construction and only has two providers feasible DFA and frogfoot )

Would appreciate if you could send me the contacts for euphoria , would be nice to compare as now switch telecom is my ideal provider mainly due to support (as I don’t know how to configure all the VoIP stuff ) . Bitco was going to charge a call out if I needed any support

Does euphoria do any other internet services maybe fibre or microwave ?

Euphoria is unfortunately a VoIP only provider, they don't do anything ISP related, which is probably why their system is rock solid as they only focus on VoIP and nothing else.

Their network is redundant as well, using three data centers in SA with redundant internet links as well. They had an outage on their main line a month or so ago and it automatically failed over onto the backup link, we didn't notice any downtime on our end.

Would give them a go, it's month to month and if you don't like the service you can cancel. There is a setup fee like with any decent VoIP provider, so just be aware of that.

Even if you just make use of their own Cudy router with LTE simcard you should be fine, the Vibe router is set up to compress the VoIP data so that even if the bandwidth is low the voice quality should not be affected, they also use a very specific voip codec which further improves data usage and voice quality.

Will send you contact details of our account manager via private message, feel free to email or phone him.
 
Euphoria is unfortunately a VoIP only provider, they don't do anything ISP related, which is probably why their system is rock solid as they only focus on VoIP and nothing else.

Their network is redundant as well, using three data centers in SA with redundant internet links as well. They had an outage on their main line a month or so ago and it automatically failed over onto the backup link, we didn't notice any downtime on our end.

Would give them a go, it's month to month and if you don't like the service you can cancel. There is a setup fee like with any decent VoIP provider, so just be aware of that.

Even if you just make use of their own Cudy router with LTE simcard you should be fine, the Vibe router is set up to compress the VoIP data so that even if the bandwidth is low the voice quality should not be affected, they also use a very specific voip codec which further improves data usage and voice quality.

Will send you contact details of our account manager via private message, feel free to email or phone him.
Hi Werny

Did speak to him but they are really pricey even compared to other providers and my current provider, set up fee is like 4 times my monthly bill without LTE even per monthly fees are 75% of my current bill and there isn't any calls included for that cost

For an SMME it is hard to convince them to increase costs when Euphoria is the most expensive from like 4 other providers (BitCo, Switch, United )

Any other providers you or anyone else had dealt with

Also I am in Durban and the owner wants someone with the ability to come out to site if remoting fails or for some other reason
 
Euphoria's offerings is aimed at bigger SMME's and Corporates yes, didn't really think about that. For us the setup fees were worth it for the level of service received.

Only other providers I've used is Telviva, and then Afrihost VoIP which might be better for you, you only pay per extension/number, no setup fees, etc. Best would be to first chat with someone in support and ask them whether their VoIP will work for you.

https://www.afrihost.com/voip/
 
Euphoria is unfortunately a VoIP only provider, they don't do anything ISP related, which is probably why their system is rock solid as they only focus on VoIP and nothing else.

Their network is redundant as well, using three data centers in SA with redundant internet links as well. They had an outage on their main line a month or so ago and it automatically failed over onto the backup link, we didn't notice any downtime on our end.

Would give them a go, it's month to month and if you don't like the service you can cancel. There is a setup fee like with any decent VoIP provider, so just be aware of that.

Even if you just make use of their own Cudy router with LTE simcard you should be fine, the Vibe router is set up to compress the VoIP data so that even if the bandwidth is low the voice quality should not be affected, they also use a very specific voip codec which further improves data usage and voice quality.

Will send you contact details of our account manager via private message, feel free to email or phone him.
VoIP is an overlay technology that runs on underlying technologies like fiber, copper, wireless, etc. Unfortunately, your Internet is the most critical part of your VoIP solution. Many people try to achieve a converged solution without proper planning.

Argue this as much as you like: if you share voice with any other technology other than FTTB, you will have a dreadful experience in a business environment. With FFTH, it is possible to achieve good quality with some QoS, but then again, most people try to run business applications on home-grade equipment. If you are going to share voice and data, you need to ensure QoS at layer 2 and layer 3 on your own network. Otherwise, you can change and criticize VoIP providers all you like, but you will never have a good experience.

Freshphone is a Euphoria offering for home users with very stripped-down support, and rightfully so—it's cheap and easy, but it's for a home user. My personal view on Vibe technology is that it had its place with DSL, but not so much now with fiber, 4G, and 5G. It is simply a VPN with reduced packet size that theoretically should give you better calls, but without a dedicated link, i.e., a private leased line or MPLS solution, your traffic will still be routed by your ISP in the way that is most efficient for them, not you.

The best way to improve your voice quality is to ensure you have a provider with a good softswitch for calls. This is where VoIP provider redundancy is built. They don't have redundancy on your Internet links, and they can't—they're not an ISP. Some have redundancy to their uplink providers only.

Nine times out of ten, the cause of poor VoIP calls is due to clients having a badly set-up network using home or prosumer-grade equipment, sharing the Internet link, and lacking QoS on layer 2 or 3. No VoIP provider will be able to resolve your problems if you're planning convergence with business applications. I see this almost daily—same complaints, but clients do not want to fix their network to meet the correct standards for business. They understand how their home is set up and then build thier busienss networks themselves,this may be okay for email and browsing, but definitely not for voice. And now, with WiFi voice, they think it's magic. You always get what you pay for.
 
I have a query so we currently have FTTB (200/200) for internet and we are considering going the VOIP route as our current phone system is based on outdated tech and hasn’t been reliable for some time but because we were locked in to a contract we had to just remain now that the contract has a month or 2 left we can look at alternatives.
I have looked at 3CX as Vox who is our isp offers it but they seem insistent on provisioning (I may be using the incorrect term) a part of our fibre for the VOIP while Euphoria aren’t to fussy about it as it’s not in there scope as they aren’t an ISP and they said it’s not required as their system uses little bandwidth and our FTTB can handle it but what’s best practice?
Also do you run new lan cables for each handset and connect it to a dedicated switch?
Do you get charged per call?
 
I have a query so we currently have FTTB (200/200) for internet and we are considering going the VOIP route as our current phone system is based on outdated tech and hasn’t been reliable for some time but because we were locked in to a contract we had to just remain now that the contract has a month or 2 left we can look at alternatives.
I have looked at 3CX as Vox who is our isp offers it but they seem insistent on provisioning (I may be using the incorrect term) a part of our fibre for the VOIP while Euphoria aren’t to fussy about it as it’s not in there scope as they aren’t an ISP and they said it’s not required as their system uses little bandwidth and our FTTB can handle it but what’s best practice?
Also do you run new lan cables for each handset and connect it to a dedicated switch?
Do you get charged per call?

Plenty speed for VoIP you can get away with 5mbps for VoIP

But stability and quality of the link is the main thing and fttb is perfect

By provision I think they take a chunk of speed and allocate it to the VoIP and it takes a different route (but not sure )

What is your current setup

Are they VoIP phones ? Or the old telephone style

Have a pbx ? Or looking at cloud hosted pbx
 
I have a query so we currently have FTTB (200/200) for internet and we are considering going the VOIP route as our current phone system is based on outdated tech and hasn’t been reliable for some time but because we were locked in to a contract we had to just remain now that the contract has a month or 2 left we can look at alternatives.
I have looked at 3CX as Vox who is our isp offers it but they seem insistent on provisioning (I may be using the incorrect term) a part of our fibre for the VOIP while Euphoria aren’t to fussy about it as it’s not in there scope as they aren’t an ISP and they said it’s not required as their system uses little bandwidth and our FTTB can handle it but what’s best practice?
Also do you run new lan cables for each handset and connect it to a dedicated switch?
Do you get charged per call?

If you don’t have VoIP phones then you would need to run cables to each phone and have a poe switch to power them all via one cable (Ethernet)

At the network side it’s best to vlan or separate the VoIP and your lan network and allocate a chunk of bandwidth for the VoIP and prioritize that network
 
If you don’t have VoIP phones then you would need to run cables to each phone and have a poe switch to power them all via one cable (Ethernet)

At the network side it’s best to vlan or separate the VoIP and your lan network and allocate a chunk of bandwidth for the VoIP and prioritize that network

Certain companies also won’t do the install you’d have to do it yourself and they configure everything remotely
 
Plenty speed for VoIP you can get away with 5mbps for VoIP

But stability and quality of the link is the main thing and fttb is perfect

By provision I think they take a chunk of speed and allocate it to the VoIP and it takes a different route (but not sure )

What is your current setup

Are they VoIP phones ? Or the old telephone style

Have a pbx ? Or looking at cloud hosted pbx
Yes that was my understanding of provision and below is what Vox quoted for that
2Mbps VLAN Direct Internet Access
2500.00 once off
500.00 pm

We dont have any VOIP phones

we have a pabx but want a cloud hosted system
 
Yes that was my understanding of provision and below is what Vox quoted for that
2Mbps VLAN Direct Internet Access
2500.00 once off
500.00 pm

We dont have any VOIP phones

we have a pabx but want a cloud hosted system

Wow R2500 for that ! That’s robbery for just some config done at the network level

Cloud is best in your situation and I’m assuming since you don’t have VoIP phones it isn’t a VoIP pbx

1. Have a poe switch with 8 or 16 ports (1 port per phone and one port to connect to the switch to the internet ) and connect the phones to this switch which will then allow the VoIP provider to configure the phones to work with their system

2. Best if you do QOS and segregate and prioritize the traffic for the telephones as VoIP can be sensitive to high traffic (maybe take the route of VLAN with vox pricey but fttb is already overpriced)

3. Buy VoIP phones to your requirements eg 1 reception phone but 8 extension phones

Unfortunately you’re own your own with connecting the phones to the network most providers will only just reconfigure the phones to work with their service .

Not sure but if you want an All in one system maybe look at a provider that does networking and VoIP I was looking at united telecom
 
Yes that was my understanding of provision and below is what Vox quoted for that
2Mbps VLAN Direct Internet Access
2500.00 once off
500.00 pm

We dont have any VOIP phones

we have a pabx but want a cloud hosted system
Drop me a PM, happy to send you pricing on a solution

Wow R2500 for that ! That’s robbery for just some config done at the network level

Cloud is best in your situation and I’m assuming since you don’t have VoIP phones it isn’t a VoIP pbx

1. Have a poe switch with 8 or 16 ports (1 port per phone and one port to connect to the switch to the internet ) and connect the phones to this switch which will then allow the VoIP provider to configure the phones to work with their system

2. Best if you do QOS and segregate and prioritize the traffic for the telephones as VoIP can be sensitive to high traffic (maybe take the route of VLAN with vox pricey but fttb is already overpriced)

3. Buy VoIP phones to your requirements eg 1 reception phone but 8 extension phones

Unfortunately you’re own your own with connecting the phones to the network most providers will only just reconfigure the phones to work with their service .

Not sure but if you want an All in one system maybe look at a provider that does networking and VoIP I was looking at united telecom
Also happy to see if we can find you a better short term connectivity option.
 
Go with
Switch Telecom

With euphoria they 2 are the best.
Excellent portal to work with and configure your own hosted pbx if you want to. Alternatively they configure for you.
 
Go with
Switch Telecom

With euphoria they 2 are the best.
Excellent portal to work with and configure your own hosted pbx if you want to. Alternatively they configure for you.
Would like to but my employer wants a company who can physically attend to any faults as phones are very critical to the company, say remote support is unsuccessful. So stuck with who is able to service in Durban, switch was my first choice
 
They configure the phones remotely and each phone will be on their portal, and they can remotely change settings etc using the yealink feature. They control the phone. No need for them to even come out.
 
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