Buyer - Beware!!

[MikeN]

I have two mobile phone, as well as a mobile broadband contract with Vodacom.

On 30 July 2008, I inadvertently activated a MyMeg500 ad hoc data bundle on one of my “normal” phones, instead of the broadband device. BIG MISTAKE!

I contacted the call centre twice the following day to explain the problem and also asked them to cancel the bundle. I followed this up with a personal visit to their customer centre in Canal Walk and explained the problem to one of the consultants.

Well, despite all my efforts – including several emails (which are now going unanswered) I have simply been told that “it was activated as per my request” and that is the end of the story!

I do not deny that I initiated the activation, but it was a genuine mistake and it was allocated to the wrong device. Moreover, I have not used a single bit of the bundle.

Surely, as a matter of principle, one cannot be charged for something that one did not use?

Well, clearly not as far as Vodacom is concerned and, therefore, beware - mistakes are very costly!!

 

[Pilgrim]

He he he. Bend over and take it, vodacom does not give a flying phuk about you.

In fact, they love the fact that they scored R189 at your expense. You would have thought that they would help their customers, but no. Customers are cows to be milked till they are dry

 

[AirWolf]

Sign I saw in shop recently:
We pay for our mistakes, you pay for yours.

Try PMing V3g, maybe he can sort something out for you.

 

[morkhans]

I have two mobile phone, as well as a mobile broadband contract with Vodacom.

On 30 July 2008, I inadvertently activated a MyMeg500 ad hoc data bundle on one of my “normal” phones, instead of the broadband device. BIG MISTAKE!

I contacted the call centre twice the following day to explain the problem and also asked them to cancel the bundle. I followed this up with a personal visit to their customer centre in Canal Walk and explained the problem to one of the consultants.

Well, despite all my efforts – including several emails (which are now going unanswered) I have simply been told that “it was activated as per my request” and that is the end of the story!

I do not deny that I initiated the activation, but it was a genuine mistake and it was allocated to the wrong device. Moreover, I have not used a single bit of the bundle.

Surely, as a matter of principle, one cannot be charged for something that one did not use?

Well, clearly not as far as Vodacom is concerned and, therefore, beware - mistakes are very costly!!

A similar thing happened to another forumite and with some assistance from v3g it got sorted out.

 

[d-_-b]

*sigh* Yip, sounds like the Vodacom I know.

I also made a mistake and asked them if they can change it, I even offered to pay extra for my mistake. But Vodacom insisted it is business policy and they will not do anything, even if there was no technical reason.

But yea, another classic case where "Business policy is more important then the customer".

Hope you get it sorted out.

Regards,

 

[SFW007]

Sign I saw in shop recently:
We pay for our mistakes, you pay for yours.

Try PMing V3g, maybe he can sort something out for you.

That is so right wish i had a shop and could put this sign up.

 

[MikeN]

Thanks for all the interest, which confirmed that I was not being unreasonable.

As I thought, speaking to a sensible person will get the results - 3G did his thing and problem now resolved!!

Grateful!