Call centres still cost centres

Yes, this comes from a company specialising in selling, yes you guessed it - Contact Centres.

Agents and self-service systems need to resolve calls the first time. This keeps customers happy because they're getting what they called for - their enquiry solved. It also saves money as calls resolved first time require no follow ups, which can often cost more than the initial calls
Click to expand...

Good grief... and people pay money for this sort of thing. :eek:
 
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