Calling Telkom Rep or Ranger

[Chevron]

So my adsl has been losing sync a lot, and is now super slow.

I did a tracert and my second hop 647ms

That should be the hop to the dslam.

How do I convince Telkom to move me to a different port? Telkom isn't my ISP so not sure how to tell them my issue is the dslam and not my isp.

I've tried multiple ISPs, on different backbones and the problems always all port to the dslam/exchange.

For example I sometimes get a 700ms on hop 2 when doing a tracert.

What is the easiest way to get a Telkom Tech to do that right away without wasting time with crap?

They've even got my on 2Meg now (even though I have perfect line stats) which doesn't even make a difference as with two different ISPs I cant get more than 0.5Meg download.

Please help.

I'm paying for 6Meg ADSL and ISP account.

 

[Chevron]

So like I said two different ISPs:

C:\Users\dotaf_000>tracert www.techconcepts.co.za

Tracing route to atcaltdevl01.ltc.co.za [66.8.77.86]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  192.168.0.1
  2   647 ms   696 ms   701 ms  196-210-136-1.dynamic.isadsl.co.za [196.210.136.
1]
  3   370 ms   296 ms   322 ms  196.38.72.229
  4   786 ms   827 ms   753 ms  cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
  5   716 ms   590 ms   260 ms  196.26.0.61
  6   789 ms   751 ms   752 ms  168.209.1.179
  7   764 ms   615 ms   699 ms  41-208-29-126.mtnns.net [41.208.29.126]
  8   317 ms   344 ms   430 ms  jh-cr-2.za--jh-pr-1.za.mtnns.net [196.44.0.223]

  9   448 ms   430 ms   321 ms  196.44.31.99
 10   609 ms   607 ms   593 ms  ge1-0-0.cr5.jnb6.za.mtnbusiness.net [196.30.1.10
5]
 11   509 ms   512 ms     *     mail.isl-jhb.co.za [196.31.63.130]
 12   547 ms   620 ms   734 ms  mail.isl-jhb.co.za [196.31.63.130]
 13   768 ms   779 ms   785 ms  66.8.39.106
 14   767 ms   776 ms   704 ms  csw1.main-s1.techconcepts.co.za [66.8.88.82]
 15   278 ms   456 ms   536 ms  fw3.techconcepts.co.za [66.8.85.227]
 16   598 ms   500 ms   661 ms  altechacademy.co.za [66.8.77.86]

Line stats:
[table="width: 500"]
[tr]
[td]ADSL Link[/td]
[td]Downstream[/td]
[td]Upstream[/td]
[/tr]
[tr]
[td]Connection Speed[/td]
[td]2048 kbps[/td]
[td]512 kbps[/td]
[/tr]
[tr]
[td]Line Attenuation[/td]
[td]15.0 db[/td]
[td]5.0 db[/td]
[/tr]
[tr]
[td]Noise Margin[/td]
[td]32.0 db[/td]
[td]19 db[/td]
[/tr]
[/table]

 

[HavocXphere]

Those line att numbers look a bit funky.

Post a ping -n 100...bet it times out 20% of the time.

I rate run without pots & if that doesn't help report it as a line fault. Don't push other dslam...looks like its just your wire.