Can i change my plan?

R

Rannb

Member
Joined
Oct 16, 2010
Messages
22
Hi All,

This is specifically directed to the TM Forum Rep.

I am currently on the old 8ta Smart Basic S Contract, with the iPhone 5 and the following inclusive:

250mb Inclusive Data
300bm Recurring Data
20 sms's
0 Minutes

And my subscription is approx R360.00 P.M

My question is...taking into account the fact that the Smart Basic S Contract no longer exists/no longer available, Could I migrate onto say... Smart Plan 100? As the inclusive minutes/data etc seems more attractive to me:


Inclusive all-net voice minutes: 100
Unlimited Telkom Mobile to Telkom Mobile calls (for the first 12 months)
Inclusive all-network Data: 150MB
Inclusive SMSs: 5 for 50 SMS promotion
Additional Data : 5GB Telkom Mobile Only

Your feedback would be appreciated..
 
R

Rannb

Member
Joined
Oct 16, 2010
Messages
22
Ok, so the TM rep got back to me via PM, saying that it is possible & it would basically be a downward migration & costs may be applicable. Was advised to take my docs & go to my closest TM store & request this...
So i decided to back this up by 1st calling the call centre & i was told the same..

So I did as i was advised..went to TM mobile in Canal Walk, spoke to an agent & he was basically clueless...
Said he didnt know if it was possible & didnt know how it works...
Advised me to...wait for it...to call the call centre and speak to someone there.
I told him I already did that...he couldnt assist me any further as his manager wasnt around.
He asked me to leave my number & email address & he would find out more.

That was yesterday afternoon at around 12pm & i havent heard back yet...and I think its safe to assume that I probably wont be hearing from the store anytime soon.

I've otherwise been happy with the service i've received from TM since porting from Vodacom...
But this is unacceptable...Either I was unlucky and was helped by an inexperienced agent...or TM's service offering are not communicated well enough to their stores.

So to the TM Rep... please assist
 
Telkom

Telkom

Expert Member
Company Rep
Joined
Jun 2, 2011
Messages
2,246
Hi Rannb

We have sent this to the Store Manager to address and he would like to contact you. Kindly PM your contact number and Telkom Mobile number.

Regards
Telkom Mobile

Rannb said:
Ok, so the TM rep got back to me via PM, saying that it is possible & it would basically be a downward migration & costs may be applicable. Was advised to take my docs & go to my closest TM store & request this...
So i decided to back this up by 1st calling the call centre & i was told the same..

So I did as i was advised..went to TM mobile in Canal Walk, spoke to an agent & he was basically clueless...
Said he didnt know if it was possible & didnt know how it works...
Advised me to...wait for it...to call the call centre and speak to someone there.
I told him I already did that...he couldnt assist me any further as his manager wasnt around.
He asked me to leave my number & email address & he would find out more.

That was yesterday afternoon at around 12pm & i havent heard back yet...and I think its safe to assume that I probably wont be hearing from the store anytime soon.

I've otherwise been happy with the service i've received from TM since porting from Vodacom...
But this is unacceptable...Either I was unlucky and was helped by an inexperienced agent...or TM's service offering are not communicated well enough to their stores.

So to the TM Rep... please assist
Click to expand...
 
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