Can our Rain rep please clarify this?

[lotus123]

In the past few days my video performance and download speed has gone to hell. I've noted the comments here regarding VPN workarounds and how those are being blocked now, but I'm not using VPNs.

I'm on the R250 package (and before anyone starts with "you get what you pay for.." just shut it thanks).

This service has always worked very well for me, and even now the speed tests are in the 30mb range (up and down).

YouTube videos were visibly throttled a while back but that isn't a problem as I download a few every day with Youtube-dl to play through Plex after-hours (off-peak).

However, SABNZBD has taken a big hit in the last week, averaging 300kbps. And I download very little there, maybe a movie per week and a few TV episodes.

Looking at the Rain website now I see the following under the R250 package details:

• This service is a best effort service*

*Speeds and streaming quality may vary due to rain’s network management policy or network load.

That's new.

Can the Rain rep please explain what the current restrictions are on the various packages, as beyond the hours, the "off-peak" R250 was quite unrestricted previously. What's changed, and why has this not been communicated to us?

 

[NeonNinja]

That's what happened to most of us. Cruising at 10Mbps. Bam one morning sub 1Mbps. Live with it.

 

[lotus123]

Love with it.

Fsck that. I'm tired of this crap from government and "service" providers, and we've just adapted by sucking it up. I want an answer.

 

[Goosfrabba]

Rain is sh*t, period

When you try open their app and get an error that you have no internet connection...

If you can't play a Youtube video on a phone without buffering, you are garbage

 

[backstreetboy]

In the past few days my video performance and download speed has gone to hell. I've noted the comments here regarding VPN workarounds and how those are being blocked now, but I'm not using VPNs.

I'm on the R250 package (and before anyone starts with "you get what you pay for.." just shut it thanks).

This service has always worked very well for me, and even now the speed tests are in the 30mb range (up and down).

YouTube videos were visibly throttled a while back but that isn't a problem as I download a few every day with Youtube-dl to play through Plex after-hours (off-peak).

However, SABNZBD has taken a big hit in the last week, averaging 300kbps. And I download very little there, maybe a movie per week and a few TV episodes.

Looking at the Rain website now I see the following under the R250 package details:

• This service is a best effort service*

*Speeds and streaming quality may vary due to rain’s network management policy or network load.

That's new.

Can the Rain rep please explain what the current restrictions are on the various packages, as beyond the hours, the "off-peak" R250 was quite unrestricted previously. What's changed, and why has this not been communicated to us?

Lol ah yes the I'm not a racist but... line...

 

[lotus123]

Actually my experience with Rain has been good, generally. Their "help desk" is useless but the Rain rep here gets things done very effectively.

The network performance is generally good, particularly if you have a decent antenna and know where to aim it.

And during those first weeks of lockdown last year, when many of us were "cash flow challenged", they gave their users a payment holiday that was very generous (and nobody else did that as far as I know).

It seems there have been other challenges lately (website, app, payment portal, invoices) but I'm not fussed about that - it's this underhanded shift in throttling traffic that's got my back up.

 

[lotus123]

Lol ah yes the I'm not a racist but... line...

That's a very astute comment - you should be pleased with it.

 

[HerZeLeiD]

Until there is actually competition in this R250 price range I've got no reason to get rid of RAIN. My internet is always working and is only terrible in the afternoons where I get 3 - 10mbit. In morning hours I get as high as 30mbit and I only watch Youtube at night where I mostly get at least 720p. I also game online every day and never have had packet loss either. If there's anything that's better out there for me at this price range please PM me. I'm fully aware not everyone have good experiences. Hell, there's a complex a relative stays in Gordon's Bay that can't even get 1mbit Rain and their phones don't even pick up Telkom's LTE.