Cancel Data Contract

Dolby

Dolby

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I've moved to a new place with zero signal - won't even connect.

What does a data contract say about that?
Am I allowed to cancel?
 
Well with the new CPA, it should be fairly easy to cancel the contract, but you might be subjected to a cancellation fee..
 
Dolby said:
I've moved to a new place with zero signal - won't even connect.

What does a data contract say about that?
Am I allowed to cancel?
Click to expand...

I would advise that you follow the route of logging to a call via the call centre to the Networks department.They will then confirm the signal in your area and decide from their if it can be cancelled , that is if Vodacom cannot improve the coverage first.
 
yeah but vodacomdata what happens in a case when it takes vodacom months to improve the signal does he still have to pay for the contract in the couple of months it has taken vodacom to do it?
 
Vodacom would only give the client the option to cancel after the area has been trialled. Once that is done the client would then be given the time frame and if the client is happy to wait they would then be liable for the subscription, if not would could process the cancelation.
 
VodacomData said:
Vodacom would only give the client the option to cancel after the area has been trialled. Once that is done the client would then be given the time frame and if the client is happy to wait they would then be liable for the subscription, if not would could process the cancelation.
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Is this inline with the CPA?

EDIT:

From the CPA:
The consumer does not need to prove breach on
the side of the supplier or give any reason for his
election to cancel the agreement.
Where the consumer cancels the agreement
upon expiration of the fixed-term, he remains
liable to the supplier for any outstanding amounts
owed in terms of the agreement up to the date of
cancellation.
Where the consumer cancels the fixed-term
agreement before its expiration date, the supplier
will be entitled to impose a “reasonable cancellation
fee”. The Act unfortunately does not tell us how a
“reasonable cancellation fee” is to be determined
but provision is made for the Minister to issue
guidelines in this regard. The Minister is however
not obliged to issue guidelines. Arguably, where
you entered into an agreement with a cellphone
provider in terms of which you received a new
cellphone at a nominal price and seek to cancel it
20 business days later, it would not be considered
unreasonable for the provider to request that the
phone be returned. The cellphone provider may
however not refuse you the right to cancel and may
only charge a reasonable penalty in respect of such
cancellation. (Presumably, payment of a month’s
subscription fee as penalty would be reasonable in
respect of a cellphone agreement that was payable
on a monthly basis.)
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Well the rub is that because no guideline has been provided as to what a "reasonable cancellation fee" is, Vodacom have elected to retain the status quo until such time as the law prescribes to them what's reasonable. Which means you will pay the full subs.

Best is to log the fault and get the process rolling.


ii. Cancel the contract as per the current Dealer cancellation process
Additional info to remember pertaining to contract cancellations generally: many articles in the press referred to a cancellation penalty of 10% which can be levied when a consumer cancels a contract early. Please be aware that this was documented in DRAFT Regulations and until the FINAL Regulations have been published the Act provides for a Reasonable Cancellation penalty. Until the Department of Trade and Industry has finalised the Regulation, Vodacom will continue to apply early contract termination charges as per the Terms and Conditions in our contract agreements. Should you get any queries from customers wanting to cancel their lines and insisting on the 10 % cancellation fee the following guidelines can be used to answer the customer: The act currently prescribes ‘a reasonable cancellation fee’. As per the Draft regulation the Minister intends to prescribe an amount. This prescribed amount needs to be regulated and this legislation is currently in the process of being reviewed for comments. Until such time as the legislation is approved, Vodacom will continue to charge ‘the reasonable cancellation fee’ under the existing terms and conditions on the contract.
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morkhans said:
Well the rub is that because no guideline has been provided as to what a "reasonable cancellation fee" is, Vodacom have elected to retain the status quo until such time as the law prescribes to them what's reasonable. Which means you will pay the full subs.

Best is to log the fault and get the process rolling.
Click to expand...

Ai gogga. Always the pessimist hey? hehe

Vodacom has reduced the premature contract cancellation charge for individual customers. Premature cancellation charges on contracts with juristic persons will remain as is.

This change applies to all individual contract customers, regardless of whether their contracts were taken before or after the Consumer Protection Act was implemented. Although this change is not a CPA requirement, Vodacom has taken the initiative in the spirit of CPA to promote consumer welfare,

Previous charge: 100% of the remaining subscription amount on the contract.
The new charge is 75% of the remaining subscription amount on the contract.

The Trade can contact the Trade Partner Support Desk and an agent will log a service request for the premature cancellation quotation to be processed.
Click to expand...
 
BBSA said:
75% of the remaining subscription amount on the contract does not sound reasonable.
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Was my thought...

As a customer I am happy to pay the remaining amount due on the subsidy of the handset (providing they start stipulating the amount on the contract) and one additional month as penalty (in which I get no service) or the 10% of the remaining subs (as has been bantered about as a suggestion).

Vodacom has taken the initiative in the spirit of CPA to promote consumer welfare
Click to expand...
I could only laugh at this statement!
 
ocleroux said:
Why u being ugly with me morkels? U want me to get emo?

/runs to vd for a hug

Sent from my MB525 using MyBroadband Android App
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Aai okie was never directed at you.

You know I smaak you (but not in that way) :p
 
VD ...

Just wondering what will come of this?

I can't bear spending R1,400.00pm for no service. Last month I spent R1,350.00 to cancel a data contract that - in my eyes - Vodacom should have cancelled on good faith due to no service in my area. I'm sitting with a Blackberry 100 and Topup that I'd like to do something about.

I understand the subsidized phone portion can't be removed - but surelly than can do something else?
Migrate to the lowest Topup and Blackberry package available with no cost to migrate?

PS I've PM'd my number to you.

PPS To clarify no service, I get EDGE - but on my PC I get no connection and on MyBB it takes 3 or 4 attemps for a page to resolve after a few minutes. Almost useless for any data. Voice quality also suffers.

In the past I'd let my Toprun for a few months and convert to a databundle - but now it's useless. As mentioned, I've kileld my Vodacom data at my cost.
 
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VD - PM sent.

I find it difficult to continue paying for no service.

If you cannot cancel the contracts - surely you guys can at least migrate me to the absolute cheapest voice contracts so the contract can run their course?
 
Dolby said:
VD - PM sent.

I find it difficult to continue paying for no service.

If you cannot cancel the contracts - surely you guys can at least migrate me to the absolute cheapest voice contracts so the contract can run their course?
Click to expand...

Pm received , i will keep you updated
 
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