Cancel Internet 5

O

oronte

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Johannesburg and KZN South Coast
I'm at an 8ta store trying to cancel the Internet 5 promotion contract and they're telling me it will cost all the remaining months plus a cancellation fee. When I signed up they said no more than R600 to cancel. Does anyone know what I can do?
 
Unless you have a valid reason for cancelling like no signal they have it within their rights to charge you for breach of contract.
I say keep this package, its a damn good deal.
 
Weird to charge for all the Outstanding months PLUS a cancellation? Why bother to cancel, just carry on paying and use it or give it away. (sell?)


oronte said:
I'm at an 8ta store trying to cancel the Internet 5 promotion contract and they're telling me it will cost all the remaining months plus a cancellation fee. When I signed up they said no more than R600 to cancel. Does anyone know what I can do?
Click to expand...
 
oronte said:
I'm at an 8ta store trying to cancel the Internet 5 promotion contract and they're telling me it will cost all the remaining months plus a cancellation fee. When I signed up they said no more than R600 to cancel. Does anyone know what I can do?
Click to expand...

Wtf ? last time i heard it will only cost R800 to cancel the sim contract. Unless you did take the sim & moderm then it will be higher. Let us know how it goes
 
Well the people at the store were useless (no surprise there), while I was waiting I called the helpline again and the agent told me to call a cancellation line (that's only open on weekdays 9-5, so I'll let you all know if that works later this week.
 
I got the same, and no-one bothers to help, even though the R800 only fee used to be ON THEIR WEBSITE!
 
I called the call centre today and even spoke to a supervisor who assured me they could charge the full outstanding fee + the R800 fee (which is apparently an additional administrative fee for cancellation). I told him about the CPA and he said I have every right to take it up with them. Does anyone know if I actually have a case here, I've read so many conflicting things about the CPA, maybe I'm wrong?
 
When i took out the I5 promo they made me sign a form stating that i had checked available signal at my house.
So unless you state that you have moved now and there is absolutely no signal in your new area i don't think you have a case.

CPA is not there to be abused... Rather speak to a different supervisor/manager and state the lack of signal and that you cannot be expected to pay for something you cannot use, if they refuse the cancel free of charge take the same story to ICASA they might be able to help you.
 
Last edited:
(3) Upon cancellation of a consumer agreement as contemplated in subsection
(1)(b)—
(a) the consumer remains liable to the supplier for any amounts owed to the
supplier in terms of that agreement up to the date of cancellation; and
(b) the supplier—
(i) may impose a reasonable cancellation penalty with respect to any goods
supplied, services provided, or discounts granted, to the consumer in
contemplation of the agreement enduring for its intended fixed term, if
any; and
(ii) must credit the consumer with any amount that remains the property of
the consumer as of the date of cancellation,
as prescribed in terms of subsection (4).
 
This might apply to you but only if it is within the cool off period.

Consumer’s right to cooling-off period after direct marketing
16. (1) This section does not apply to a transaction if section 44 of the Electronic
Communications and Transactions Act applies to that transaction.
(2) To the extent that this section applies to a transaction or agreement, it is in addition
to and not in substitution for any right to rescind a transaction or agreement that may
otherwise exist in law between a supplier and a consumer.
(3)Aconsumer may rescind a transaction resulting from any direct marketing without
reason or penalty, by notice to the supplier in writing, or another recorded manner and
form, within five business days after the later of the date on which—
(a) the transaction or agreement was concluded; or
(b) the goods that were the subject of the transaction were delivered to the
consumer.
(4) A supplier must—
(a) return any payment received from the consumer in terms of the transaction
within 15 business days after—
(i) receiving notice of the rescission, if no goods had been delivered to the
consumer in terms of the transaction; or
(ii) receiving from the consumer any goods supplied in terms of the
transaction; and
(b) not attempt to collect any payment in terms of a rescinded transaction, except
as permitted in terms of section 20(6).
 
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