MrGray
Honorary Master
Please add your comment to this thread if you have cancelled your Sentech contract as a result of Sentech discontinuing their MyWireless 128k, 256k, and 512k packages. It would be worthwhile to get an idea of how much Sentech has damaged itself by executing this poorly thought out and greedy change. I cancelled mine immediately.
On these packages you were entitled to use 10GB, 20GB and 30GB respectively. By cancelling these packages and trying to move you to the Flexi packages they are reducing the bandwidth you can use by a huge factor - in the case of the MyWireless 256k package you had a 20GB "soft cap" for R699 per month. The Flexi 3GB package costs R699 - that is an 85% reduction in service for the same price!!!
There is no longer any logical reason for using Sentech. Competitors like iBurst make much more sense, because they are faster, have better coverage, and in many cases are effectively cheaper:
1. Sentech, with poor coverage and 256k speed costs R699 for 3GB.
2. iBurst, with much wider and expanding coverage and 1mbps speed costs R599 for 3GB.
3. And if you really need the mobility, given that Sentech's coverage has barely grown in 2 years, MTN or Vodacom 3G/HSDPA running at up to 1.8mbps will cost R599 per GB.
4. Lastly, if you can get ADSL in your area and you can live with a fixed line solution, then for R594 per month (excluding line rental) you get a 384kbps line with minmum 3GB (Telkom now has a pooled capping system which means you'll probably get more than 3GB every month).
The biggest issue for me, though, after the cost, remains the coverage. In nearly 3 years of supporting Sentech, they have hardly grown their coverage, and there are still large areas in the major centres where you cannot get a Sentech signal. In half this time iBurst and the cell companies' 3G/HSDPA networks have expanded their coverage to pretty much blanket coverage of the major cities.
Reading the Sentech forum and based on personal experience, it seems clear that Sentech is a badly run organisation with no conception of customer relations or service standards. I am well rid of them, and I would urge any remaining Sentech customers to look carefully and logically at whether there is any point to them.
On these packages you were entitled to use 10GB, 20GB and 30GB respectively. By cancelling these packages and trying to move you to the Flexi packages they are reducing the bandwidth you can use by a huge factor - in the case of the MyWireless 256k package you had a 20GB "soft cap" for R699 per month. The Flexi 3GB package costs R699 - that is an 85% reduction in service for the same price!!!
There is no longer any logical reason for using Sentech. Competitors like iBurst make much more sense, because they are faster, have better coverage, and in many cases are effectively cheaper:
1. Sentech, with poor coverage and 256k speed costs R699 for 3GB.
2. iBurst, with much wider and expanding coverage and 1mbps speed costs R599 for 3GB.
3. And if you really need the mobility, given that Sentech's coverage has barely grown in 2 years, MTN or Vodacom 3G/HSDPA running at up to 1.8mbps will cost R599 per GB.
4. Lastly, if you can get ADSL in your area and you can live with a fixed line solution, then for R594 per month (excluding line rental) you get a 384kbps line with minmum 3GB (Telkom now has a pooled capping system which means you'll probably get more than 3GB every month).
The biggest issue for me, though, after the cost, remains the coverage. In nearly 3 years of supporting Sentech, they have hardly grown their coverage, and there are still large areas in the major centres where you cannot get a Sentech signal. In half this time iBurst and the cell companies' 3G/HSDPA networks have expanded their coverage to pretty much blanket coverage of the major cities.
Reading the Sentech forum and based on personal experience, it seems clear that Sentech is a badly run organisation with no conception of customer relations or service standards. I am well rid of them, and I would urge any remaining Sentech customers to look carefully and logically at whether there is any point to them.
