Cancellation of Contract - Please Help!!!!

[Nad]

Hi Guys

My wife took out a contract with Telkom Mobile mainly for the 5gigs of data that came with it. We donot get any signal at home at all even though the consultant checked on the coverage map and we were covered. I have made almost 40 - 50 calls to Telkom to sort this out. Eventually a technician came out to test the signal and found that there was no signal, we were told that we have two options, Option One is for Telkom to install a booster but they have no stock and cannot advise as to when stock will arrive, Option two is to cancel the contract with no penalties ( I have a email to this effect from social@telkom.co.za).

We have decided to cancel the contract and we please need advise as to what process to follow, can you guys please advise.

Regards

Nadhir

 

[rodga]

send the telkom mobile rep on this forum a pm

 

[Nad]

Hi Rodga

Thank you for the response, how do I find the guy on this forum. Sorry for my ignorance.

Cheers

 

[rodga]

Hi Rodga

Thank you for the response, how do I find the guy on this forum. Sorry for my ignorance.

Cheers

here you go
http://mybroadband.co.za/vb/member.php/148423-Telkom-Mobile

 

[Telkom]

Hi Nad

Please complete and sign the cancellation form on http://www.telkommobile.co.za/media/downloads/64808Cancellations.pdf and send it back to us on social@telkommobile.co.za and we will assist further.

Regards
Telkom Mobile Social Media

Hi Guys

My wife took out a contract with Telkom Mobile mainly for the 5gigs of data that came with it. We donot get any signal at home at all even though the consultant checked on the coverage map and we were covered. I have made almost 40 - 50 calls to Telkom to sort this out. Eventually a technician came out to test the signal and found that there was no signal, we were told that we have two options, Option One is for Telkom to install a booster but they have no stock and cannot advise as to when stock will arrive, Option two is to cancel the contract with no penalties ( I have a email to this effect from social@telkom.co.za).

We have decided to cancel the contract and we please need advise as to what process to follow, can you guys please advise.

Regards

Nadhir

 

[Nad]

Hi

My wife has filled out the form and I have emailed it to the email address provided, please can you advise as to when this contract will be cancelled. As per the email received, there are no penalties to be paid. Our reference number is 11586116.

Regards

Nadhir