Cancellation Question

Y

Yogibear

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Jul 14, 2005
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I've been battling with Sentech for over 3 months now. I sent in my cancellation request and they only got back to me over a month later telling me I have to pay R2070 because I still have 9 months left on my contract. They told me on the last day of the month so that they could deduct another months subscription, I bet. They now tell me I must pay R1800 because now I have 8 months left on my contract.

I then informed then that I was not happy to pay this amount as I had moved into an area with no coverage, and they the said that I no longer at my primary address and as such must move to an area that is covered by them - but I read through my original contract and nothing like this exists in the contract.

Does anyone have any advice on how to proceed with this matter?

Thanks
 
I really hope someone can help...

Anyone want to buy a shortened contract from Yogibear?

This is why contracts are ALL bad!
 
I'd say your primary address has changed, and you might be covered by their "no cancelation fee if no coverage at primary address". Depends on how primary address is defined I guess. Maybe the lawyer-types can assist here
 
Time to time I was in no coverage area and had to suspend my account.
If it is suspended, they don't charge a cent to you and will be suspended within 48 hours of notice.
But if you try to cancel the contract you need to give them 30 day notice + outstanding payment depends on the remaining contract period.

Rather suspend it and keep the account inactive.
 
flexi suspension is a different story :
Sentech FAQ said:
During the period of suspension, an admin fee of R170.00 incl. VAT per month will be charged and your original contract run time will be extended by the period of which your contract has been suspended.
Click to expand...
 
Somebody in these forum once said:

Just try and think what you would have done have you been on the other side.

Thats usually your best answer.
 
Well apparently according to their contract it will only be cancelled after 60 days of no supply of service - so you are going to have to pay for another 2 months - and that's if they get in contact with you by that time.

I really just feel like they couldn't be bother with their customers and how they treat them when there is a problem.
 
They clearly could not be bothered with their customers. The only good thing about that is that there is a some of competition from other broadband services - adsl mainly. It is simple capitalism, they need business in order to increase their coverage, which in turn, will help them to get more customers. If they lose their customers, the inverse will happen.
Two years ago, adsl was quite a bit more expensive than Sentech's MyWireless. Now, adsl is far more affordable, while Sentech is not able to provide anything better than their original packages. If they keep this up, then in a few years' time, they will just be one of the minority service providers somewhere in the background.
Quite frankly, after the horrible experience I've had with them, I wouldn't like to see them do well in future...
 
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