Cancelled order on Amazon Payment not reversed

[Theresa Sam]

I made a purchase on Amazon but saw it was the wrong item so cancelled within 24hours
However Payment has been made on my credit card and I can not find any email address to make contact with Amazon to see if and when I will be refunded
Has anyone been in this situation?

 

[ScottulusMaximus]

It comes back eventually, if you don't want to wait contact your bank for a reversal form.

 

[Theresa Sam]

Thanks
I did contact FNB helpline to reverse the transaction and was told that they couldn’t assist me
It needed to be cancelled from Amazon’s side
Do you perhaps know how long Amazon takes to reimburse a cancelled order?

 

[ScottulusMaximus]

They certainly can assist, I do it all the time, it's called the "Cheque and Debit Card Outstanding Authorisation Reversal Request" form. You then fill that out and email it in with proof of cancellation.

Can sometimes be a few days, sometimes longer, I have an outstanding charge since the 16th currently.

 

[C4Cat]

https://www.amazon.com/gp/help/customer/display.html?nodeId=200365290#c

https://www.amazon.com/gp/help/customer/display.html?nodeId=901926

 

[Theresa Sam]

Thanks
Tried to cancel transaction with FNB but was told by them that it can only be done by Amazon
Just hope it doesn’t take weeks to be reimbursed!

 

[froot]

Thanks
Tried to cancel transaction with FNB but was told by them that it can only be done by Amazon
Just hope it doesn’t take weeks to be reimbursed!

Mine took like 3 or 4 days last time.

 

[Theresa Sam]

Thanks for this will retry with FNB

 

[Theresa Sam]

Thanks Appreciate
I’ve gone every avenue on the above and hit a dead end
You literally can not get hold of anyone via phone or email at Amazon

 

[Theresa Sam]

Thanks
Ok 3 or 4 days I can handle hehe

 

[adamr]

Just had a reversal from PayPal dinner. Reversed on 22 Dec and it got paid back today. It's usually 3-4 "business days"

 

[Ho3n3r]

I had a Steam refund in August, which only reversed on my bank account 16 days later. Sometimes it takes a while - even longer than the stated time (which was "up to 14 days", in my case).

 

[R13...]

Thanks Appreciate
I’ve gone every avenue on the above and hit a dead end
You literally can not get hold of anyone via phone or email at Amazon

They have a very efficient chat system. I actually phoned them once too. But their chat is just as good and helpful

 

[envo]

Thanks Appreciate
I’ve gone every avenue on the above and hit a dead end
You literally can not get hold of anyone via phone or email at Amazon

Are you sure you ordered with Amazon? Usually when I log a request for support through their website, they come back to me within 24 hours (and an automated system issues me with a request number)

Hearing absolutely nothing from them, and not even answering your phone calls? sounds dodge.

 

[Zuluzebra]

They are excellent with support. Just go to the chat function and they will refund immediately.

 

[Theresa Sam]

Im definetly on the Amazon site
The customer service has a “call me” option but this does not work with a South Africa phone number (unless I’m just being blonde) Same applies to the open chat and there is no email address to make contact with them
The customer service phone numbers Ive called go straight to voicemail saying the numbers have either changed or no longer in use.
Very frustrating

 

[Theresa Sam]

I’ve gone back to my Amazon app and looked for the chat option
There’s a page with Customer Service /Need more help and this goes to the only option of phoning It won’t accept my phone number
Please help me as to where I can find the chat option
Appreciate

 

[airborne]

They are excellent with support. Just go to the chat function and they will refund immediately.

I’ve gone back to my Amazon app and looked for the chat option
There’s a page with Customer Service /Need more help and this goes to the only option of phoning It won’t accept my phone number
Please help me as to where I can find the chat option
Appreciate

Chat works 100%, go to your Amazon account via a desktop browser and start a chat, its somwhere in the support/help tab under your account or next to the order.

 

[WAslayer]

Log in to your Amazon Account. Click the Help button at the top bar in the middle of the page.. Middle bottom of the next page select Cancel items or Orders.. On the bottom left of the next page click the contact us button.. Select the order in question, complete the drop downs and you will then be presented with the available contact methods to you.. Either chat, call or email..

If chat and call is missing for you, it is likely because Amazon has region locked these contact methods to the US.. If this is the case, using providers that can make it look like you are in the US, you may be able to open up a chat this way..

 

[R13...]

You usually have to answer a list of questions and if your questions isn't answered by one of the standard responses it goes to chat or gives you the option to phone.