Theresa Sam
Member
- Joined
- Dec 28, 2017
- Messages
- 10
- Reaction score
- 0
Ok so I have finally had time to read all your advice and quite simply I should have been contacting Amazon customer care from my laptop and not my phone!
Like you all said the “chat” system is fantastic and they are very efficient.
I will add though that I’m a little annoyed with the FNB customer care lady as her info to me was incorrect ie it’s my bank that needs to cancel the transaction not Amazon. Hard to believe but yes this is my first cancelled on line order so was clueless to the procedures (not anymore haha)
Anyway happy it’s sorted and that I will be reimbursed shortly
Thanks for your input in helping me resolve this!
Like you all said the “chat” system is fantastic and they are very efficient.
I will add though that I’m a little annoyed with the FNB customer care lady as her info to me was incorrect ie it’s my bank that needs to cancel the transaction not Amazon. Hard to believe but yes this is my first cancelled on line order so was clueless to the procedures (not anymore haha)
Anyway happy it’s sorted and that I will be reimbursed shortly
Thanks for your input in helping me resolve this!
