Cancelled orders due to incorrect price - discuss here

Cancelled orders. I have never experienced an incorrect price issue, but I have more than once placed an order, which was on special, at Loot which when the time came to deliver was suddenly unavailable.

The result is a cancelled order and an R100 coupon.

Also, in both instances, they sent me the same generic email to explain the situation. That they have contacted the supplier and that the product was available at the time I ordered, but that the supplier couldn’t deliver as promised. Blah blah blah…

Overselling... no more excuses.
 
I made two separate purchases a Bluetooth speaker and the other one wireless headphones. Not sure if I will receive two separate mails but would be nice if they at least honored 1 of the purchases. R 100 is not what I wanted but then again far better than nothing. I guess if someone really had time you could take them to court as the definition of clear and obvious is subjective,
 
L-Dog said:
I made two separate purchases a Bluetooth speaker and the other one wireless headphones. Not sure if I will receive two separate mails but would be nice if they at least honored 1 of the purchases. R 100 is not what I wanted but then again far better than nothing. I guess if someone really had time you could take them to court as the definition of clear and obvious is subjective,
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Compare possible saving on the product to lawyer fees. My guess is lawyer fees win
 
L-Dog said:
I guess if someone really had time you could take them to court as the definition of clear and obvious is subjective,
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Forget court. I'm talking about adding up all those R100 coupons. If that is how they frequently operate then that's a lot of coupons to get a very nice freebie if you can add em up.
 
Speedster said:
You mean like those who bought the entire connoisseur electronics warehouse from makro?
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Fulcrum29 said:
.... at Loot ....
The result is a cancelled order and an R100 coupon
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Bought one of the connoisseur electronics items and result was also a R100 coupon.
Wonder if I created multiple accounts if I could score multiple vouchers :D
 
who.dat said:
Can multiple coupons be applied to an order? If so I smell an opportunity.
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No they can't. I have 2 coupons for orders they couldnt fulfill but when i went order something else you're only allowed to pick one of them.
 
I still remember the 3G mifi + 1.2gb data and power bank for R129.00 form loot :mad::mad::mad::mad::mad:
 
They cancelled my order!!! No communication, no specifics and just a generic email to say they made a mistake.

I asked them to tell me the products that is wrong???!! No response - they they just delete everything from my account.

Go after the dose that ordered 20 units (I know there are some) - not those of us that ordered 1 item. Legally I don't think they are in the right here - the obvious error can't be applied here as product was an online exclusive with sale banners all over google and on the site for 2 days. It was also removed and just corrected with updated price as per cpa.
 
Chris_SA said:
They cancelled my order!!! No communication, no specifics and just a generic email to say they made a mistake.

I asked them to tell me the products that is wrong???!! No response - they they just delete everything from my account.

Go after the dose that ordered 20 units (I know there are some) - not those of us that ordered 1 item. Legally I don't think they are in the right here - the obvious error can't be applied here as product was an online exclusive with sale banners all over google and on the site for 2 days. It was also removed and just corrected with updated price as per cpa.
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Makro marketing jargon?
 
Fulcrum29 said:
Makro marketing jargon?
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Huh?

Correction on previous post. The corrected price wasn't shown on makro and per cpa when you say there was an error you need to state the correct price - which they have not done.
 
Chris_SA said:
Huh?

Correction on previous post. The corrected price wasn't shown on makro and per cpa when you say there was an error you need to state the correct price - which they have not done.
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You didn't mention Makro in your previous post, they are the only retailer as far as I know of in South Africa which promotes 'online exclusives' on their website.
 
Fulcrum29 said:
You didn't mention Makro in your previous post, they are the only retailer as far as I know of in South Africa which promotes 'online exclusives' on their website.
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We are referring in this thread to specific incident.

We ordered a marshall speaker at Makro and today they just said sorry for you it was a price mistake and deleted our orders.
 
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