Cancelling a contract.

[marco]

My daughter has moved to the UK. She had a contract that expires in 2 months and we were told that she cannot cancel. We were prepaired to pay the diffs.
Now we sit with 2 months of 500 SMS's a month and R75 airtime which we cannot use. Her cell is on my name. This stinks.

 

[Uli]

that sounds strange... who is the provider? eg italk, autopage, mtnsp, nashua???

 

[marco]

MTNSP

 

[Byakuya]

How does one go about canceling a contract anyway?

 

[Uli]

YOu write a letter and its done and dusted....

 

[ginggs]

My daughter has moved to the UK. She had a contract that expires in 2 months and we were told that she cannot cancel. We were prepaired to pay the diffs.

You may as well just pay the two months' subscriptions, but send them a letter now giving them 30 days notice to end the subscription when the contract ends.

Now we sit with 2 months of 500 SMS's a month and R75 airtime which we cannot use.

You should be able to stop the SMS bundle right now, bundles normally run month to month.

Why not put her SIM in your phone and use the R75 airtime to call your daughter?

 

[medicnick83]

You can cancel the contract, but you have to fax in a cancellation request 1 month before and phone them and tell them (the cellular provider) that you cancelling it.

While you doing this, make notes of everything, time you called, who you spoke too, ask for confirmation that they understand what you've said.

Fax the cancellation notice a few times over the next few days - get and keep the fax confirmation.

*In the fax, you must send your ID, include your full address, cell number you cancelling, reason for cancellation and such, stuff they normally ask for*

Oh - don't write out the fax that you send in, type it out, nice and big, so there is no mistake as to what you've said.

You have to give 1 months notice!!!

They can't NOT let you cancel it after your 24 months - they don't have a say! Agreement is for 24 months, not more! but if you don't cancel it, it just gets renewed.

 

[medicnick83]

Oh, and watch out, MTNSP might debit your account a month after you cancelled the account - they did this to me!

I lost it, phoned, spoke to a few people, made threats about them 'stealing' money (basically, cancelled the contract, but they didn't cancel their debit order) and got my money refunded in record time - I have cancelled a few vodacom contracts, easy! but MTN are really difficult - be patient!

 

[marco]

Thanks. Her contract is 22 months old, so I will still have to pay for another 2 months.

 

[marco]

Write letters. How do you do that? With a pen? Then post it?
Going back in time.
I even do my TAX on cyberspace. Where in the contract do they say you have to send them a written letter to cancel? The contract is for 2 years and no more then they have to stop it. Not me.

 

[ginggs]

Write letters. How do you do that? With a pen? Then post it?
Going back in time.
I even do my TAX on cyberspace.

If you want to cover yourself in case MTN stuff it up, then the best thing to do is write a letter, on your computer, print it out, sign it and send it registered mail.

Although I cancelled one of my contracts about a year ago while on a call to 808 and they managed to get that right (they wanted to charge me R180 to replace a SIM, so I told them to cancel the contract).

Where in the contract do they say you have to send them a written letter to cancel? The contract is for 2 years and no more then they have to stop it. Not me.

It is in there, read your contract.

Once the two year contract is over, the service continues on a month-to-month basis until you terminate it and give them 30 days notice. This is in there too, read your contract.

 

[ajax]

Oh, and watch out, MTNSP might debit your account a month after you cancelled the account - they did this to me!

I lost it, phoned, spoke to a few people, made threats about them 'stealing' money (basically, cancelled the contract, but they didn't cancel their debit order) and got my money refunded in record time - I have cancelled a few vodacom contracts, easy! but MTN are really difficult - be patient!

Cell C did that to my wife's contract for 2 months in a row after the contract expired. And that despite the fact that we gave 45 days notice that we will not renew in month 25