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New Member
- Joined
- Dec 4, 2007
- Messages
- 5
So were do I start...
I've been on the R999.00 unlimited contract for about 6 years.
Last year April, I noticed that they were charging me additional costs every month. It started with R4.00 and just kept on climbing to R53.88 in January this year.
I logged the first complaint in May last year and regularly thereafter...Their response was always that somebody would contact me....Ja, right.
In November, I upgraded to the "free me" package with the P9 lite phone. Got a call from Sell-Direct (telemarketing company) they told me that my contract was due for upgrade and made a nice offer. I was told that the new rate would be R1199.00 and that it would start in January. At the time, I also lodged a complaint about the additional R10.65 that was drawn from my account. I also complained about debit orders going off before the end of the month, always on the last Friday of the month, not on the last day as agreed.
I need to point out that I have no debt/debit orders and have a dedicated back account just for Telkom. On the 31st of December there was R1359.00 in the account, Telkom tried to debit R1409.65. Needless to say, it was rejected .
On the 3rd January, I get a statement for R1546.00....(Debit order rejection fee - R136.35) I was quite surprised as the last statement I received was in June, round about the same time I complained about the additional costs...
I contacted the Call Center and queried the additional costs. I was told that it was a "Pro Rata" charge and that the additional costs were for "other numbers" that were called. This is on an "unlimited contract". I explained why the debit order was rejected and asked them how was I supposed to make allowance for the "Pro Rata" charges is I only received the statement 3 days after the debit order was processed.
I explained that it was their fault and that I was not prepared to pay the rejection fee. This was agreed to and I asked for a revised statement.
On the 18th my service was suspended. I was unable to contact the call center and could only call 10210. This is a pretty useless number because they couldn't help me at all - basically go pay or we are not interested. So much for the revised statement. I went to the Telkom store in N1 City but they are unable to receive payments - something about the high levels of fraud in the branch.
Without my phone, I am unable to do Internet banking so I had to take time off and go to my bank. I tried using the banks Internet connection but I get a confirmation code from my bank on my phone before I can process any payments. Needless to say, I ended up standing in the tellers queue for about 45 minutes.....
Okay, so its Friday morning and all is paid up. Now they tell me that it take 72 hours to unblock my phone.....
I went directly to Cell C, opened a new "unlimited" contract and walked out of there 30 minutes later, new phone up and running.
Went back to Telkom and told them to cancel my contract. They now tell me that there's another 635 days on my contract.....and its going to take 30 days from date of cancellation.....
Was also told that there are about 9 open "complaints" logged on my account which have not been attended to and that my new P9 has not been registered yet (its still in its box and hasn't been opened yet)
What now, I am canceling due to bad service.....
Forgot to mention, this is a business phone, my number (15 years) was ported from Voda.
Switch it off and I can close the doors and go home.....
I've been on the R999.00 unlimited contract for about 6 years.
Last year April, I noticed that they were charging me additional costs every month. It started with R4.00 and just kept on climbing to R53.88 in January this year.
I logged the first complaint in May last year and regularly thereafter...Their response was always that somebody would contact me....Ja, right.
In November, I upgraded to the "free me" package with the P9 lite phone. Got a call from Sell-Direct (telemarketing company) they told me that my contract was due for upgrade and made a nice offer. I was told that the new rate would be R1199.00 and that it would start in January. At the time, I also lodged a complaint about the additional R10.65 that was drawn from my account. I also complained about debit orders going off before the end of the month, always on the last Friday of the month, not on the last day as agreed.
I need to point out that I have no debt/debit orders and have a dedicated back account just for Telkom. On the 31st of December there was R1359.00 in the account, Telkom tried to debit R1409.65. Needless to say, it was rejected .
On the 3rd January, I get a statement for R1546.00....(Debit order rejection fee - R136.35) I was quite surprised as the last statement I received was in June, round about the same time I complained about the additional costs...
I contacted the Call Center and queried the additional costs. I was told that it was a "Pro Rata" charge and that the additional costs were for "other numbers" that were called. This is on an "unlimited contract". I explained why the debit order was rejected and asked them how was I supposed to make allowance for the "Pro Rata" charges is I only received the statement 3 days after the debit order was processed.
I explained that it was their fault and that I was not prepared to pay the rejection fee. This was agreed to and I asked for a revised statement.
On the 18th my service was suspended. I was unable to contact the call center and could only call 10210. This is a pretty useless number because they couldn't help me at all - basically go pay or we are not interested. So much for the revised statement. I went to the Telkom store in N1 City but they are unable to receive payments - something about the high levels of fraud in the branch.
Without my phone, I am unable to do Internet banking so I had to take time off and go to my bank. I tried using the banks Internet connection but I get a confirmation code from my bank on my phone before I can process any payments. Needless to say, I ended up standing in the tellers queue for about 45 minutes.....
Okay, so its Friday morning and all is paid up. Now they tell me that it take 72 hours to unblock my phone.....
I went directly to Cell C, opened a new "unlimited" contract and walked out of there 30 minutes later, new phone up and running.
Went back to Telkom and told them to cancel my contract. They now tell me that there's another 635 days on my contract.....and its going to take 30 days from date of cancellation.....
Was also told that there are about 9 open "complaints" logged on my account which have not been attended to and that my new P9 has not been registered yet (its still in its box and hasn't been opened yet)
What now, I am canceling due to bad service.....
Forgot to mention, this is a business phone, my number (15 years) was ported from Voda.
Switch it off and I can close the doors and go home.....
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