So a couple weeks ago I wanted to switch ISPs from Vodacom to Afrihost. So I phoned the Vodacom Fibre Department and logged a cancellation. Easy right, wrong. I received a quote 2 days later for costs that included the fibre ONT installation which is completely fine. They also added the cost for a fibre router. I never received this router and now they want to charge me for it. BTW this all started on the 13 of August.
So the following day I phoned them and asked them to update the quote by removing the router from the cost. I even confirmed with the lady whom I spoke with and she said that the router was returned to the warehouse. So i ask her to email me an updated quote. For the next couple days I hear nothing. Then on the 19th I receive another email saying my cancellation has been updated. Along with a new quote that still includes the router.
So here i am today after phoning them day after day telling them to update the quote and email it to me so that I can proceed with the cancellation. Nothing I have received no email or quote whatsoever. This is absolutely ridiculous that I have to jump through so many hoops just to try and get a response from the incompetent idiots. Every time I phoned they say they will email the lady handling my case and get her to send it through to me and every day nothing is sent.
I honestly don't know what to do short of no longer paying for my line. If anyone could help with this it would be much appreciated. Vodacom is absolutely useless with customers
So the following day I phoned them and asked them to update the quote by removing the router from the cost. I even confirmed with the lady whom I spoke with and she said that the router was returned to the warehouse. So i ask her to email me an updated quote. For the next couple days I hear nothing. Then on the 19th I receive another email saying my cancellation has been updated. Along with a new quote that still includes the router.
So here i am today after phoning them day after day telling them to update the quote and email it to me so that I can proceed with the cancellation. Nothing I have received no email or quote whatsoever. This is absolutely ridiculous that I have to jump through so many hoops just to try and get a response from the incompetent idiots. Every time I phoned they say they will email the lady handling my case and get her to send it through to me and every day nothing is sent.
I honestly don't know what to do short of no longer paying for my line. If anyone could help with this it would be much appreciated. Vodacom is absolutely useless with customers
