Cannot cancel my ADSL line

S

Shred

Expert Member
Company Rep
Joined
Jul 12, 2006
Messages
1,739
Reaction score
4
Location
Edenvale
So, I have bee struggling to cancel my ADSL line for over a month now. It just seems impossible to cancel.

I sent the form and my ID on the 22 Jan to [email protected]. No reference number then I followed up later and they said I must use [email protected] on the 8th Feb. Then today they said I need to use [email protected] which I did. Still no email or anything back.

Then I logged a dispute about this and it takes 4 to 6 weeks to resolve the dispute. I'm paying huge money each month for this 20meg line and I just cannot seem to cancel it.

Any ideas on what to do? :cry:
 
You have the proof of the advices sent, just stop paying and using.
 
Were you on a 24 month contract or had it already expired and you went onto month-to-month?

If you cancelled w.e.f. 29 Feb 2016 then I hope you have unplugged your modem? Any usage from 1 March onwards and they will charge you another month.
 
One of the things I like about Afrihost is that you can cancel or transfer your line through the Clientzone. So convenient.
 
Contact the Telkom Rep from MyBB
Think it is TelkomSA?

Think my line was canceled. I have yet to receive a final bill though... And a refund on the credit and line install since Telkom can't install at my new residence...
 
MickeyD said:
Were you on a 24 month contract or had it already expired and you went onto month-to-month?

If you cancelled w.e.f. 29 Feb 2016 then I hope you have unplugged your modem? Any usage from 1 March onwards and they will charge you another month.
Click to expand...

It's just month to month and it's been unplugged.
 
MickeyD said:
Good good!

Now... did you use Telkom Internet as your ISP and, if so, did you cancel with them as well?
Click to expand...

No I used Vox and that is all cancelled. Just to cancel the ADSL line portion.
 
I am in the exact same position as you. Just got off the phone with billing dept. supervisor 5 minutes ago. Myself only adsl line, month to month, leaving the country in 12 days. I sent original cancellation letter to servcancel@telkom on the 13th January. Been asking for feedback - nothing. Was promised by a supervisor that she will 'escalate' - nothing. Was given a PTA number to call - no answer for weeks on end.
It amazes me that we still accept and support a company that can not transfer you to SPEAK to someone in their cancellation department, even though you have been trying to cancel for 2 months, whilst continuing to bill you.
I now had to forward the original again to another supervisor, but I am not hopeful. I wonder how we as customers can 'escalate' the fact that they are so lax with cancelling, but upgrading can be done on the phone in under 10 minutes.
 
You struggling to cancel, I am struggling to get one.

Mweb managed my line, I cancelled with them and once they moved it over to Telkom I have been trying endlessly to get Telkom to activate and manage my line that is in the migration pool. Went into their shop, phoned them, TelkomZA asked, web chatted to them and sent emails. No help
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X