Cannot see data balances

[LetsDance]

I go to the website 'https://www.cellc.co.za/cellc/home' and login as normal. I then wait to see to my data balances. Nothing is showing. I thought the problem would have been fixed by now as I had the same problem 3 weeks when I tried to check. This is for my router. What is the problem?
Edit: I see 0 mb for data, but that is not true. I definitely have at least 80g left according to my last successful check and data I have used subsequently. I have tried another browser and still my usage is not reflecting.

 

[LetsDance]

I sent a USSD code *147# via my router then checked balances. I have 99 gig left and is valid to the end of September. So why then is the website showing zero?

 

[Cell_C]

I sent a USSD code *147# via my router then checked balances. I have 99 gig left and is valid to the end of September. So why then is the website showing zero?

Hi There,

We would like to look into your balance viewing query.

Please email us a screenshot of your balances to [email protected], add your Cell C number on the subject line + your contact number for assistance.

^NZ

 

[LetsDance]

Thank you for your offer of assistance. I just checked now and my data balance is showing so that is all good.

 

[N@t3]

I have the same problem with my bank account always showing 0.00