Canon GP PCB Faulty

[Wino]

My Canon G9 of 4 years suddenly stopped working so I took it in to ORMS. They warned me of the possible outcome, and this was eventually the case.
Apparently there is a factory fault in the G9 range, whereby the internal screws that fasten the strap clip to the camera casing can eventually work themselves loose, and obviously short circuit the PCB. In this case the PCB has to be replaced, and this costs almost as much as a new camera!

My point is this: How can a brand like Canon allow this to happen without any consideration to the customers? It is apparently a common problem. Now I am advised to simply throw this beautiful camera in the bin. It is in absolutely perfect condition, never been dropped etc.

Has anyone else been through this? Is there somewhere else in Cape Town I could get a second opinion? (Although I do trust the ORMS guys)

 

[gregmcc]

If its a factory fault I'd take it up with Canon. Have you tried mailing them?

 

[froot]

If its a factory fault I'd take it up with Canon. Have you tried mailing them?

Problem with factory faults are that they are only covered inside the warranty. The warranty, after 4 years, has likely expired.

 

[ponder]

Problem with factory faults are that they are only covered inside the warranty. The warranty, after 4 years, has likely expired.

Nope, not always the case. I've had a camcorder repaired due to a factory defect as well as a rusty cowl panel replaced in a car due to factory issues. All these were for free and outside of warranty. Think Apple has done the same as well.

If it's known issue and the company issued bulletins to the extent then they should foot the bill.

 

[koffiejunkie]

This is a well known issue. Most of the time, it's simply not working because the screw is shorting something out. There are several guides on the intertubes describing how to take it apart and put the screw back in place. It should work again after that.

A friend of mine had this issue. Mine fortunately not, despite dropping it a few times.

 

[Wino]

The technician who examined my camera said the PCB board has to be replaced, and the cost of this comes close to the cost of buying a new camera.

 

[Wino]

Nope, not always the case. I've had a camcorder repaired due to a factory defect as well as a rusty cowl panel replaced in a car due to factory issues. All these were for free and outside of warranty. Think Apple has done the same as well.

If it's known issue and the company issued bulletins to the extent then they should foot the bill.

Where did you have your camcorder repaired?

 

[ponder]

Where did you have your camcorder repaired?

If was a JVC so it went to Nuworld, I did have put up a fight with them to get it sorted though.

 

[ChilliGirl]

Have you tried cameratek before? I've only dealt with their joburg branch before....