Can't check my email

A

Azimuth-1

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I've not been able to check my email all day, nor log into my webmail panel (webmail.1and1.co.uk). I can't load or ping www.1and1.co.uk either.

My sister, who uses the same host, has no problems, so I'm assuming this is a connectivity issue on iBurst's side. I need this resolved as soon as possible - like, yesterday - because I use my email for work.

[EDIT] Looks like it's not just my email. I'm getting timeouts on a few international sites too.
 
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COULD SOMEONE PLEASE LOOK INTO THIS FOR ME? IT'S LUNCHTIME ON A WEEKDAY, AND I STILL HAVEN'T BEEN ABLE TO CHECK MY ****ING EMAIL.
 
Phone iburst.

Most of the technically inclined users on mybb left iburst a long time ago :p
 
Well maybe try pinging the IPs for those addresses,and tracert

www.1and1: 212.227.126.68
pop.1and1: 212.227.15.182
 
Tracing route to order.1and1.co.uk [212.227.126.68]
over a maximum of 30 hops:

1 4 ms 4 ms 4 ms 192.168.1.1
2 61 ms 48 ms 149 ms iburst-41-56-199-1.iburst.co.za [41.56.199.1]
3 87 ms 41 ms 51 ms 192.168.2.3
4 60 ms 139 ms 63 ms 192.168.2.9
5 58 ms 48 ms 48 ms 66.8.22.205
6 67 ms 134 ms 48 ms 196.7.21.22
7 49 ms 49 ms 54 ms tb-cr-1--ct-cr-1-a.mtnns.net [196.44.31.210]
8 371 ms 390 ms 461 ms rb-cr-2.za--ct-cr-1.za.mtnns.net [196.44.31.128]

9 378 ms 417 ms 389 ms lt-cr-1.uk--rb-cr-1.za-b [196.44.31.11]
10 449 ms 398 ms 355 ms lt-tpr-1.uk--lt-cr-1.uk-a.mtn.net [209.212.111.1
29]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
 
So issue on the MTN network range,gotta phone iburst to kark their upstream MTN providers out :)
 
Sure, but phoning is a problem when nobody actually ever answers. iBurst's help desk is like the arsehole of the world - if you ever actually manage to get through, it's just full of ****.
 
True that,but I think MTN business will laugh at you if you phone to complain about iburst's link :(
 
Well, it's just about 9PM, and my email is still broken. I have no idea if I have any new assignments or deadlines, BECAUSE WITHOUT MY ****ING EMAIL, I CAN'T ****ING DO MY ****ING JOB PROPERLY.

I can't get through to the help desk, nobody has responded here, and my PM to the iBurst rep has gone unanswered. What a ****ing disgrace, honestly. When is iBurst going to reimburse me for my ****ING WASTED TIME?

I'm going to send an invoice to iBurst.

[EDIT] Typically, just as I finally lose my temper, the problem is resolved. Regardless, I'm absolutely disgusted. I've gone an entire day without access to my email. This is simply unacceptable.
 
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Azimuth said:
Well, it's just about 9PM, and my email is still broken. I have no idea if I have any new assignments or deadlines, BECAUSE WITHOUT MY ****ING EMAIL, I CAN'T ****ING DO MY ****ING JOB PROPERLY.

I can't get through to the help desk, nobody has responded here, and my PM to the iBurst rep has gone unanswered. What a ****ing disgrace, honestly. When is iBurst going to reimburse me for my ****ING WASTED TIME?

I'm going to send an invoice to iBurst.

[EDIT] Typically, just as I finally lose my temper, the problem is resolved. Regardless, I'm absolutely disgusted. I've gone an entire day without access to my email. This is simply unacceptable.
Click to expand...

I understand your frustration and have escalated it to the relevant upstream. However, the complaint is part of the nature of broadband over which we have no control. I would understand a refund if it was associated with our own mail servers.
 
Still no email, and a bunch of sites are inaccessible too (www.kotaku.com, for example). Tracert shows it's the same MTN link.

Also, as an end user, it's completely irrelevant to me that this is an issue with one of iBurst's peering links, and not iBurst's own network. I'm an iBurst customer, and I'm having connectivity problems with my iBurst account. For my R600 per month, I think I can reasonably expect iBurst to resolve this, and promptly, whatever that entails. I'm really furious about this.
 
Azimuth said:
Still no email, and a bunch of sites are inaccessible too (www.kotaku.com, for example). Tracert shows it's the same MTN link.

Also, as an end user, it's completely irrelevant to me that this is an issue with one of iBurst's peering links, and not iBurst's own network. I'm an iBurst customer, and I'm having connectivity problems with my iBurst account. For my R600 per month, I think I can reasonably expect iBurst to resolve this, and promptly, whatever that entails. I'm really furious about this.
Click to expand...

I understand your frustration but I was just clarifying the matter to give you some better insight. This is the nature of the forum. If this feedback is irrelevant then maybe this forum is not the right vehicle for your complaint. I have escalated the problem to the highest level at the upstream provider.
This not withstanding we have determined that the upstream has a BGP issue with some of our ranges which we have asked them to correct. As workaround I suggest you reset the modem until you obtain a working IP address.
 
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