Cant connect!

[justplain]

ok it's all working. they had to reset my port at the exchange! still..only took 8 working days from application to activation and surfing, so thats not too bad.
thanks for all the help

 

[|tera|]

Glad you're connected man! Welcome to the wacky world of ADSL!

 

[alternate]

and the CAP :O

 

[ginggs]

@justplain: Where are you based?

I have a client in Cape Town who ordered three lines, wasn't given a date, wasn't given instructions, got a call one Thursday afternoon saying that they had to make use of their lines within 7 days, otherwise they would be cancelled and my client would have to apply again and that the 7 day period ends that Friday (i.e. the next day) at midday. See this thread.

My client took a router round to each location and plugged it in, hoping that just the router authenticating with their ISP would be sufficient to count as being "made use of".

During the next week they got their routers but couldn't connect to their Web Africa accounts. That Saturday all of a sudden one of the lines started working. Despite numerous calls to Telkom, they've been unable to get the lines working (they work for the guest account only), they have tried asking for ports to be opened, lines to be activated, lines to be unblocked, lines to be verified to no avail.

If they go to the www.telkom.co.za/verifyadsl/ site and fill in the details they get "Your ADSL Service request has already been processed" for the two lines that still aren't working.

Any suggestions?

 

[justplain]

ok, sounds almost like my problem.
I'm In Sea Point Cape Town.

did they opt for self installs on these lines?
I went for self install .got the line active within 7 days.
as far as i know you have 30 days to verify the line ??

yeah, i could only get to the verifyadsl site using those telkom details
- username "guest@telkomadsl" and password "guest".
I got that exact error "Your ADSL Service request has already been processed" I phoned the 0800 375 375 got them to check it out.
they had to reset my port at the exchange and re-verify my line.
I suggest you phone that number give them the adsl phone no:s of the clients and see what they say. most likely the ports have to be reset and re-verified.
let us know

 

[ginggs]

did they opt for self installs on these lines?

Yes, these were self-installs.

I phoned the 0800 375 375 got them to check it out.
they had to reset my port at the exchange and re-verify my line.
I suggest you phone that number give them the adsl phone no:s of the clients and see what they say. most likely the ports have to be reset and re-verified.
let us know

I think they've called 0800 375 375 four times so far. Sometimes they get someone helpful, who says they can see the problem and have fixed something (but nothing's actually fixed), other times they get someone who says it's a SAIX problem and that my client needs to call Web Africa to log the fault with SAIX. Web Africa say there is no point in logging the fault with SAIX as it's not a SAIX fault.

 

[ginggs]

Bump!

And an update, two of the three lines are now working, the third one still not.

 

[ginggs]

An update, after more than another month of trying to get Telkom to sort this out, my client gave up on the third line and has now got an E220 on contract from MTN.