Cant connect!

J

justplain

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Location
South Africa.
Help! just got a new Billion 7300G modem/router and had my adsl line activated today.
I applied for a 384k line. and chose my own ISP.(IS)
I've connected the PC to the modem etc and put in the username and password to connect for the ISP.cool
I can see in the status that the modem says connected and has been given an external IP + dns server info etc.
the modem shows an ADSL light and the PPP light.
I cannot connect to anything!
I cant surf to any websites or ping anything past the default gateway.
the modem has the factory settings and I've disabled my firewall and restarted, both the pc and modem.
strange thing is tho that in the modem settings i can see that it says my max down speed is 4096 and up speed is 384? is that right? i only applied for a 384k line?
the isp account i have is IS. it's like web traffic isnt being allowed through.
any ideas?
 
Hey bro, try to click on this link:

2. Verify your ADSL connection
Using your web browser, e.g. Internet Explorer, go to www.telkom.co.za/verifyadsl to run the
verification test. (The Telkom ADSL modems are by default setup with a Telkom Guest account
which will enable you to get access to the Telkom website only.)
Enter the telephone number and order number linked to the ADSL service and click on the
“Verify” button. (See diagram below). This test will verify the quality of your ADSL service.
Allow 3 minutes for the feedback message regarding the verification test result. Depending on the
message returned by the verification server, please continue as instructed below.
If the verification test is “successful”, the service you have requested will be available after a period
of 30 minutes has elapsed. Thereafter you will have access to the Internet. During this time your
Internet link will be lost. If after 30 minutes you do not have access to the Internet, please switch
your router/modem off and on, and try to access the Internet again. If this fails, please call the
Telkom ADSL 24 hour helpdesk @ 0800 375 375.
If the verification test indicates “partial success”, the available speed will be indicated on your screen
and automatically allocated after a period of 30 minutes has elapsed. Thereafter you will have
access to the Internet. During this time your Internet link will be lost. If after 30 minutes you do not
have access to the Internet, please switch your router/modem off and on, and try to access the
Internet again. If this fails, please call the Telkom ADSL 24 hour helpdesk @ 0800 375 375. If you
choose to reject the available speed, please call the Telkom ADSL 24 hour helpdesk @ 0800 375
375. If you are a business customer and your ADSL service does not “sync.” at a minimum speed of
512Kbps, you do not qualify for ADSL. A Telkom representative will contact you in order to make an
appointment.
PLEASE NOTE: If the Self-Installation (including verification test) has not been completed within 30
days of Telkom contacting you to confirm that you qualify for Self-Installation, Telkom will cancel
your order and you will have to apply again.
Click to expand...
http://www.telkom.co.za/pls/portal/...docs/NonTelkom Guide final draft 20050916.pdf

That's all I can think of, otherwise phone telscum:

0800 375 375
 
Aside from anything else it looks like they've given you a 4 meg line.
 
the dns is set to obtain automatically.
I'll try that verifyadsl link......
oh look ...joys....

"Request could not be delivered to the ADSL Verification service.
Could not contact the messaging server. Please try again later."

looks like I may have to phone em!

even though i cant connect to any website etc using the adsl...can i still connect to the verifyadsl site? ..i'm on dial up at the moment to write all this!. ( i get that error on the telkom verify site using dial up)
i appreciate the help!
 
Yeah, you should be able to access the telkom site and no others ;) Remember to switch to adsl :p
 
ok 3rd time and i get this response from the verifyadsl site!

"Please ensure that you have filled in valid order and directory numbers correctly before
attempting to verify again. Request was not sent to verification server."

oh the joys...looks like i may really have to call em!!!
 
Oh hell, yes you do!

Enter this username and password into your router man, sorry about that :)

username: guest@telkomadsl
password: guest

Thanks Syndyre
 
@ teraside, Syndyre

Thanks for helping out guys. Caught this one a bit late.

@ justplain : You got sorted? Cause it will either be a Line activation or an ADSL port reset which will cause the problem.

Just let us know....;)
 
*back on dial up*:P

ok,I get the verifyadsl etc site ( using the above details ( on the adsl modem), thanks, wouldnt have had a clue otherwise, telskum dont advertise those facts!),

enter my tel no + order no: then get this?

"Your ADSL Service request has already been processed"

what does that mean? are they trying to be cryptic? lol

been more than 30 min since i tried that. restarted the modem too.
still cant surf.....argh!
I may just leave this till tomorrow. thanks, will let you guys know what happens
 
yeah thanks, not a problem with the modem. i got that all sorted and figured it all out rather quick, was just a bit annoyed and confused. i thought it may have been a setting, but it seems its telkom most likely...as always., like i said i may just leave it till tomorrow and phone and kuk somebody out.
i mean i have a 4meg connection, only ordered a 384k and secondly i cant use it! great! lol.love it
 
Maybe there's a problem with your order, it is pretty strange you got a 4 meg line when you ordered 384k.
 
Hope you get it sorted!!!

Otherwise if you still have troubles, will be back at the office on Monday and you can just send us your details and see if we can do anything. ;)
 
yeah i think that 4meg connection is a bit odd too, will phone tomorrow and see whats what.
thanks for the help, i'll let keep you all post on the progress!
mean while they can make more money from me having to dial up.....coincidence.......
 
just and update, spoke to the telkom ADSL helpdesk guys yesterday.seems there is a problem with my line. Apparently my "line verification" failed???? so i gotta call 0800 456 786 and get it sorted.no surprises that number is only for week days...
it'll have to wait till tomorrow.
 
3 to 4 week lead time on fault repairs at the moment... good luck. Customer 'care' is at 0800 600 126.
 
right phoned that 0800 4560 786 no: got some women who was clearly yawning away will i explained my problem.
she said the line still needs to be activated?? now please explain how my modem can be connected both adsl + ppp lights on, dns and ip automatically assigned and not have my line activated?
she said some jumper or nonsense needs to be set/switched etc before it will work? it all sounds like bs to me. if my line was activated friday, then what do they still have to do? that and the fact that it says 4mb and not 384k as i ordered.
i'm phonning support again perhaps they will have more of a clue.
 
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