Can't make any calls to MTN numbers

Grubscrew

Grubscrew

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I can sms, but I can't phone any MTN number, It just becomes a one way call
 
Grubscrew said:
nope from my Cellc sim, but I did port from Vodacom to CellC three months ago
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mmm problem could be on either network then. I tested with my MTN number from a SIP phone via the office and it worked fine. Maybe the issue is with Cell C
 
PM Cell_C*(he is the network's rep here) and I am he will sort it out for you.

I had issues with MTN subscribers being unable to reach me on my ported number (also from Vodacom) about two weeks ago and he sorted the problem out in no time.
 
DylanRobson said:
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Can't call MTN numbers from Cell C 12 Oct 2020, 12:12

Cannot call MTN numbers from Cell C! If you have had the same problem please comment. On a good day I will try and call an MTN number and it will connect, then immediately after hanging up will not be able to call the same number as well as other mtn numbers for days on end! Apparently Cell C doesn't actually care! Their service is absolutely disgusting, weeks of phone calls to customer care trying to resolve this issue and according to their system, their story is that either there is no problem, or I must enter a code-which doesn't work or my favourite is that the issue has been resolved-obviously not if I am still calling to complain. I have even been in to cell c where the problem was acknowledged as a network problem and escalated. It was also apparently resolved with a solution entering a code that doesn't work either. To date not a single string of feedback on all my complaints even though I have been told that someone will be contacting me back. I actually work with two other people using different phones and different contracts both with exactly the same problem. Completely unacceptable. I cannot wait for my contract to end to leave this BS network!
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Cell C's reply:
12 Oct 2020, 13:37

Good day Dylan

Thank you for contacting Cell C regarding your network issue.

Please accept our sincere apology for the service you have experienced thus far. Our team will investigate and contact you for assistance.

^NZ
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So I get a call back from cell c marking the first time that they have actually called me back. However it is from their social media department. He calls me asking if the problem is resolved because I made a call this morning to an 083 number. Well the problem is not resolved-proven by a call attempt to my own mtn number from myself and my bosses phone who also has the same issue. I mean where does a network just assume that an 083 number is mtn. How long has porting been available. I have family with one of the first 084 numbers on vodacom. You would think they would contact me when something was actually done to resolve the issue.
 
I had exactly the same issue after porting to CellC. When When I called them I asked to be passed to porting department. The following day it was sorted out.
 
This is just frustrating. I still cant make any calls to any MTN network. What could be the problem, it works fine for 3 days max and then whole week cant make outgoing calls to any MTN network, not even from my personal vodacom phone. Is there anyone who can assist me, what steps i need to take to make this work please.
Thanks
 
Good day Andreavndk

Please PM us your Cell C number. We will look into it. Apologies for any inconvenience.

^NT
 
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