Cape Town Connection Problem

iBurst

iBurst

iBurst representative
Company Rep
Joined
Jan 12, 2005
Messages
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Location
Johannesburg
Morning all

Cape Town clients are currently experiencing an inability to connect to the Internet.

Our guys are on it and we expect resolution in an hour and a half.


Apologies for this inconvenience.

Thanks
 
Yep and it corrupted my game patch ( Aion online ) download. Thats 2.85 Gb of bandwith wasted. I am not impressed at all . This is unexceptable service .
 
Lost a 90MB file on Rapidshare. At least i got 3 times my normal bandwidth this month. So no moaning from me:)
 
Hi Dusk


Should you require a bandwidth report please contact the centre to give you an up to date figure.

Thanks
 
Airtime = money . Money spent because of a technical problem on your side? Ill pass thanx.
 
What about you send me your number and we contact you.

Would that be acceptable?
 
I want the service i pay for as advertised.
5Gb of data
Reliable internet so that i dont lose bandwidth on corrupted data . (As it seems now my connection is capped and i have to redownload almost 3Gb of data that got corrupted by the connection problem experienced today @ 64k)
Speed as advertised
64k after cap .
Nothing more , nothing less.
 
Last edited:
The iburst service these last couple of weeks has been appalling,
haven't been able to surf any web sites since 7am this morning until
now being 9am.

and I agree with dusk, why should we spend money phoning the call
center just to get an update on our usage, since it took me 30 minutes
to get through this morning to log a call about not been able to
browse

I tried posting this at 9:15am and got
504 Gateway Timeout
The following error occurred:
Code: 
 A DNS lookup error
occurred because the request timed out during the lookup.
Could not open error file[/quote]
Click to expand...
 
Is it me or are there still connection problems in Cape Town. I couldn't connect since last night
 
I wouldnt know to be frank cause im not at home and all PC has been is trying to download my Aion patch which is only 38% downloaded and barely moving through bitcomet.
Its really frustrating i must add since it takes so long to download that im scared ill lose the seeds for the download. All this because iburst corrupted my first download :(
 
Last edited:
Hi Dusk


Please could you provide me with a tracert to facebook so that I can get this looked at.


Thanks
 
>tracert www.facebook.com

Tracing route to www.facebook.com [69.63.187.12]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms propc.mshome.net [192.168.0.1]
2 65 ms 46 ms 46 ms wbs-41-208-232-1.wbs.co.za [41.208.232.1]
3 61 ms 108 ms 62 ms 192.168.2.2
4 76 ms 46 ms 46 ms 192.168.4.37
5 59 ms 46 ms 46 ms 66.8.22.205
6 74 ms 77 ms 46 ms srp5-0-0.cr1.cpt1.za.mtnbusiness.net [196.31.249.68]
7 86 ms 218 ms 233 ms t31-2-3.cr1.par6.za.mtnbusiness.net [196.30.229.225]
8 263 ms 296 ms 233 ms ge7-0-1.ir1.par6.za.mtnbusiness.net [196.30.121.25]
9 308 ms 312 ms 233 ms ge7-0-1.ir1.par6.za.mtnbusiness.net [196.30.121.25]
10 310 ms 312 ms 296 ms 500.at-6-3-0.XR1.NYC1.ALTER.NET [152.63.19.90]
11 321 ms 296 ms 390 ms 0.so-1-1-0.XL1.NYC1.ALTER.NET [152.63.19.86]
12 356 ms 359 ms 343 ms 0.so-1-0-3.XL3.NYC4.ALTER.NET [152.63.16.254]
13 340 ms 312 ms 327 ms 0.so-1-0-3.XL3.NYC4.ALTER.NET [152.63.16.254]
14 388 ms 327 ms 296 ms 4.68.110.105
15 318 ms 374 ms 312 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
16 371 ms 312 ms 374 ms ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
17 339 ms 327 ms 312 ms ae-3-3.ebr2.Washington1.Level3.net [4.69.132.89]
18 341 ms 312 ms 327 ms ae-62-62.csw1.Washington1.Level3.net [4.69.134.146]
19 355 ms 327 ms 312 ms FACEBOOK-IN.car1.Washington1.Level3.net [4.79.20.10]
20 310 ms 327 ms 312 ms FACEBOOK-IN.car1.Washington1.Level3.net [4.79.20.10]
21 341 ms 327 ms 343 ms te-9-3.csw08c.ash1.tfbnw.net [204.15.22.61]
22 326 ms 312 ms 312 ms www-11-08-ash1.facebook.com [69.63.187.12]

Trace complete.


http://www.facebook.com/home.php?
Gives me :
500 Server Error

The following error occurred:
Code: 
 The server response could not be read because of an error. Contact your system administrator.

Could not open error file[/quote]
Click to expand...
 
Dusk, I'd demand either a) Shaun downloads the patch and sends it to you or b) IBurst top up your account (credits you 3GB) so you can redownload the patch.

Both would be acceptable to me, anything else and I'll throw my toys and the kitchen sink at Shaun/iBurst ;)
 
Looks like Ill be getting the full client later today from someone that stays in my area :)
 
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