Capitec fingers Absa in banking glitch

[rpm]

Capitec fingers Absa in banking glitch

Capitec has confirmed that the delayed processing of transactions over December 2012 was tied to Absa-supported card machines.

 

[Kloofvreter]

So people stayed dead quiet when they paid for stuff that did NOT go off their account, and raise hell when it goes off later?

 

[bullfrog]

ROFL.

2 transactions on my account didn't go off, but I full well expected the bank to rectify it later. They did and sent an sms apologizing for the delayed deductions. Same thing happened on my gfs account.

I owed money, they took it. Seems fair to me.

 

[Fudzy]

So people stayed dead quiet when they paid for stuff that did NOT go off their account, and raise hell when it goes off later?

This. How dare they charge me for goods & services that I consumed at a earlier date?!?!?!

/sarcasm off

Capitec better have lawyer'd up before pointing fingers.

 

[marine1]

I cannot believe Capitec fingered ABSA, isn't that sexual assault?

 

[Nerfherder]

LOL at thread title...

At least someone is getting action

 

[zizo911]

Finally ABSA is getting instead of giving.

 

[Sherbang]

This. How dare they charge me for goods & services that I consumed at a earlier date?!?!?!

/sarcasm off

Capitec better have lawyer'd up before pointing fingers.

ABSA admitted it was their fault:

Absa’s response

"Absa experienced a system problem in processing card transactions from some of our retailers from the 16th to 18 December 2012. Only transactions processed through the MasterCard International clearing system were affected.”

After identifying the problem internally, it was rectified, Absa said.

“The transaction being presented now for debit to the client’s account is still a valid transaction, completing the original purchase transaction.”

“In order to ensure that we make our customers’ lives much easier, measures have been put in place to ensure this processing error does not re-occur. We sincerely apologise for any inconvenience caused to all affected cardholders and Absa acquired retailers.”

 

[Nerfherder]

ABSA... next time don't dump your entire IT staff.

 

[OGroteKoning]

I cannot believe Capitec fingered ABSA, isn't that sexual assault?

Maybe just a bit of foreplay

 

[marine1]

Maybe just a bit of foreplay

Well ABSA normally do not use Vaseline so..............

 

[Kloofvreter]

ABSA admitted it was their fault:

The only 'fault' was the late deductions. In effect people have received the goods but only paid later.

 

[Fudzy]

The only 'fault' was the late deductions. In effect people have received the goods but only paid later.

Any there any interest accrued in that 'gap'?

 

[Kloofvreter]

Any there any interest accrued in that 'gap'?

That I would not know, that would be an issue between the banks, not the people who thought they were robbed.