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Car finance
- Thread starter prejoh
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- car finance prime
HapticSimian
Honorary Master
That's ±R390 on a R10k deposit over 6 months. That's not good business ethic, it's banal inanity.
. It is enough money to celebrate the new car at a good restaurant. Or a decent bottle of bubbly. Or half a tank petrol.
Fazda
Honorary Master
Which you wouldn't need if you bought from me, as I deliver with a full tank of fuel.
I'm afraid your "business" accumen just doesn't make busines sense.
Because South Africans believe that a transaction of any kind you need to accept the conditions, even though it may be strongly in the favor of one party. We don't ask, we don't negotiate and we accept conditions without thinking of the impact. If the transaction is equal for both parties and done in good faith, there is no need for all this red tape. In anyway. The dealer only informed me of the condition after I accepted the quote. Not being open is in bad faith.
It is an idealistic approach, but it is my principle and I'm sticking to it.
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Fazda
Honorary Master
MagicDude4Eva
Banned
Out of interest, how has CPA affected your industry. Is the following scenario fairly common: I order a car from you, add some extras and pay the deposit. You order the car from overseas and it will then land in SA in a month or two. Now this is the first tim, I have seen the car and I am actually not happy with it (buyer's remorse) and cancel the deal (or ask you to better whatever I am unhappy with - I would guess this will mostly be difficult to meet though). Since a deposit forms part of the actual deal, surely as per CPA you might not be able to keep the whole deposit, but would have to apply reasonable cancellation/administration fees.
Looking at the retail environment this seems to so common now and I would think that this would affect the car industry equally - or not?
Fazda
Honorary Master
I have lost two deals when the customer has decided that the wait isn't worth it.
In the first case, his deposit was returned, as he gave me enough to cancel everything. The second case is the one I mentioned above where the guy didn't put down a deposit because of his "connection".
We try to sort things out diplomatically before the CPA starts being bandied about, but I can tell you is that most sticky customers will try and throw their CPA "rights" at you if they are given half a chance.
I had a nasty one last month where a car was ordered with a whole pile of "extras" - none of which were factory fitted, and all of which involved hours of work on my side. Mags had to be repainted to customer spec, then a series of things which needed the customer to OK before I could do anything, took close to 3 weeks whilst I spent most of the time running around and then waiting for the OK.
Long story short, the car was ready for delivery on the Friday at 8:30 as he insisted on picking up the car at 10. 10 came an went, and finally only after I phoned him, did he pitch at 4:30. I was sitting at my desk when he came in, I stood up to greet him, and I didn't get as much as a hello, before he waved his release note at me and said "Where is my present?"....before I had a chance to reply he said "Give me the keys, I know my CPA rights and this car should have a full tank of petrol, and I'm not signing for it, if it doesn't".
I always deliver with a full tank, so I happily let him check the tank, and didn't say a word. He then walked around the car and minutely inspected every part of it trying to find something wrong. The hand over was just plain bloody unpleasant, after he sneered at my present and said that he had expected at least a Rally jacket....
I will back a person's rights all the way if the whole thing is justified, but some arrogant pr i c k s like this deserve whatever Karma throws their way down the road.
Just because I happen to be in car sales, does not automatically give you the right to treat me like a piece of drek.
MagicDude4Eva
Banned
I was expecting that much. The biggest challenge with CPA has always been that the customer does not understand the part that the service provider has the option to better the situation. In most cases it's used to cancel a deal and companies nowadays just let it go, as it will be too much of an issue.
I personally like car dealers as much as lawyers, dentists and insurance brokers ;-) I guess the good/professional guys in the industry receive the bad reputation from the sharks in that environment. Out of 8 cars I bought, I have been screwed over 6 times in various ways, hence my low regard for the car industry in general.
Fazda
Honorary Master
I agree with you, as with Lawyers, it's the sharks who give us all a lousy name.
Having been on a couple of product launches recently, I am not impressed with the calibre of guy who is beeing employed at the moment either.
Our main opposition was at the last launch, and one of the guys came up to me and said "Ah, I know who you are, you're the person who stole Mrs D from me"............Luckily, Mrs D had told me all about him and his incompetence, and he had made a spectacular job of losing her all by himself.
He then proceeded to make a total arse of him in a simulated sale of the new car. Scary how all you seem to need is a driver's licence (probably bought) in order to qualify for some jobs!
I try and make buying a car from me as pleasant an experience as possible, and when it comes to fighting for extra money for Trade ins or an extra bit of discount, I will always fight for the customer. What many people don't realise is that the individual salesman is NOT trying to screw them for as much as possible - he should want the deal to go through no matter what, so he should be doing everything in his power to make the deal as sweet as possible. If I sell a car at maximum discount, or at full price, makes absolutely no difference to my cheque at the end of the month, as I am paid by unit only.
When I read some remarks on these threads, you would swear that the sales guy has all the power in the world, to either make you suffer or not, and that's just not the case.
Having been on a couple of product launches recently, I am not impressed with the calibre of guy who is beeing employed at the moment either.
Our main opposition was at the last launch, and one of the guys came up to me and said "Ah, I know who you are, you're the person who stole Mrs D from me"............Luckily, Mrs D had told me all about him and his incompetence, and he had made a spectacular job of losing her all by himself.
He then proceeded to make a total arse of him in a simulated sale of the new car. Scary how all you seem to need is a driver's licence (probably bought) in order to qualify for some jobs!
I try and make buying a car from me as pleasant an experience as possible, and when it comes to fighting for extra money for Trade ins or an extra bit of discount, I will always fight for the customer. What many people don't realise is that the individual salesman is NOT trying to screw them for as much as possible - he should want the deal to go through no matter what, so he should be doing everything in his power to make the deal as sweet as possible. If I sell a car at maximum discount, or at full price, makes absolutely no difference to my cheque at the end of the month, as I am paid by unit only.
When I read some remarks on these threads, you would swear that the sales guy has all the power in the world, to either make you suffer or not, and that's just not the case.
MagicDude4Eva
Banned
Really? Why would a dealership not incentivise if you sell the car at RRP vs maximum discount? I always thought that a salesperson being able to sell a car with a ton of extras would benefit more than just selling what is on the floor...
Fazda
Honorary Master
Back in the day, you were paid comission for the car, then the extras, then a percentage of bank kickback, but over time that has fallen away, certainly in our case.
I get R x for selling the car, and the ONLY extra comm is for selling a Smash and Grab and polish pack. Until last month, the S&G had to be on every deal in order to get paid...ie sell 10 cars and do S&G on 9 of them, you earned nothing....that changed from 1 October and we now get paid for every S&G deal, after selling a minimum of 4 units - not great but an improvement. - it works out to about R 100 a car, which is taxed anyway, so it's certainly not much!
RRP deals ONLY happen when there is one of those special deals at some very low % where the car has to sold at full price. Apart from that everyone gets a discount these days!
Quentin Legend
Well-Known Member
Back in the day, you were paid comission for the car, then the extras, then a percentage of bank kickback, but over time that has fallen away, certainly in our case.
I get R x for selling the car, and the ONLY extra comm is for selling a Smash and Grab and polish pack. Until last month, the S&G had to be on every deal in order to get paid...ie sell 10 cars and do S&G on 9 of them, you earned nothing....that changed from 1 October and we now get paid for every S&G deal, after selling a minimum of 4 units - not great but an improvement. - it works out to about R 100 a car, which is taxed anyway, so it's certainly not much!
RRP deals ONLY happen when there is one of those special deals at some very low % where the car has to sold at full price. Apart from that everyone gets a discount these days!
I'm looking at buying a new Kia Rio, next year March.
This will be my first time buying new, how exactly does the dealership discounts work, any tips on negotiating a better deal?
Going to be the top of the range Kia Rio 1.4 TEC with a Sunroof as an extra, total price = +- R195K
stixx
Well-Known Member
Apart from that everyone gets a discount these days!
Not if you are purchasing a car with a 8 month waiting list
Fazda
Honorary Master
Not if you are purchasing a car with a 8 month waiting list
Quite true!
Sadly, you will probably have to add a few % to the current price!