1. Select the "Accident, Emergency and Breakdown Roadside Assist" option from your insurer
2. Get in an accident
3. Phone the emergency number and they'll take you home and your car wherever
4. Report incident at police station within 24hrs(if there's no injuries, otherwise you have to wait for the police unless you're the one being taken to hospital)
5. I'll let you know what happens!
Quick question - you have their number saved, or did you look it up online or something on your phone?