OK, I'll post it. Rabobi ordered a CPU from a Registered Reseller on Carbonite. This Reseller has an online shop, with it's own terms and conditions. In accordance with law, this reseller will charge a restocking fee when someone returns stuff they don't want. After 7 days, any courtesy he gives for anything returned other than for warranty issues, is him being nice, in accorance with the CPA. Rabobi created an account on his online store, I would assume, and keeps saying he didn't see the T's and C's when he signed up. I know what that's called - ignorance.
But that's besides the point. He then bought a CPU from the reseller, and a week and a bit later decided he make a poo-poo choice and he doesn't want it anymore. Now, if the seller wanted, he could have shoved him a toffie, because he doesn't have to take **** back that he sold. Rabobi insisted then, and the seller said that it could take a while. It's Christmas, people are busy, and the seller apologised that the couriers can't pick up the CPU immediately. Rabobi then got all pissy and angry and when the seller asked him to not use cursing language, he lost his toys and asked me what to do about it. At this time the seller also noted that he would not charge 20% restocking fee as per the Ts and Cs Rabobi accepted, but he'll only charge 10%. In between all this, the seller gave him his personal cell number to sort it out, because his shop is closing up and slower than he wanted to help Rabobi, but Rabobi decided that he doesn't want to contact the seller, he just wants to keep on ranting.
Rabobi asked me what to do and I said that I know the seller as well. He's not known for the world's best comms, but he will come through. Guy runs a business, and can't cater to every second-guessing person's personal needs because he now needs to go through trouble to sort Rabobi's impulsive buying. Rabobi ended the PM with, and I quote, "Appreciate your input, will abide by what you suggest".
After that Rabobi still didn't contact the seller, he still didn't wait patiently for someone's business to go through the motions and he left the seller a negative rating. When the seller approached me, I told Rabobi that the negative rating is unfair and it will be removed. That's when he threw his toys out of his cot. Because the whole world doesn't want to play along with his rules and he can't fathom how someone can't dance to his tune, he got all pissy. The site owners then, not even me, decided that we don't need vindictive children like Rabobi on Carbonite and permabanned him.
The end.
EDIT: And no, we don't give preferential treatment to Registered Resellers. We have taken them on, and continue to do so, regularly when they step out of line. We just don't stand for bullshit and childish assholery, that's all.