Carzuka - extremely dissapointing experience

Speedster

Speedster

Honorary Master
Joined
May 2, 2006
Messages
32,103
Reaction score
21,436
Location
Hatfield
Hey guys. Just a heads up to not get too excited when dealing with carzuka.

Wife and I have been looking to get her a new (used) car for a while and saw Carzuka had exactly what she wanted in stock for a good price. We phoned yesterday to confirm the car was available, were sent confirmation of our appointment for today and sent pics of the car on Whatsapp. We both took the morning off to drive through to Eastgate from Pretoria with a little bit of excitement in our hearts. When we eventually found the place (it's tucked away in the Eastgate parking area with no signage at all), the run around started. First, we were told the vehicle was on another floor, so we walked there, after which we were told that no, it was in fact upstairs and we just needed to wait downstairs, the salesman would fetch it for us. Eventually sales guy returns to tell us the car is no longer available - it was sold internally. Shocker.

Apart from the physical loss in terms of wasted time and the fuel costs, buying a car is an emotional process and the morning has left a very sour taste in our mouths. Just be warned that when dealing with them you might very well be in for an unpleasant surprise too.
 
Yup, pet peeve of mine where dealerships keep advertising a car even though its already sold or optional extra's that is not present when I view the car.
I'm on the prowl for a specific make and model with added options, have been through a few examples already.

As the saying goes: lawyers, estate agents and second hand car salesmen....



scummy
 
A3@MBB said:
Yup, pet peeve of mine where dealerships keep advertising a car even though its already sold or optional extra's that is not present when I view the car.
I'm on the prowl for a specific make and model with added options, have been through a few examples already.

As the saying goes: lawyers, estate agents and second hand car salesmen....



scummy
Click to expand...
Add brokers to that list.
 
Yeah something similar happened to my wife and I early this year.

Called Toyota on a Saturday for a vehicle I saw online. Salesman said that car is with another salesman, so not available. I then arranged to see vehicle on Monday.

Arrived the Monday at about 4pm to find a newer model (2021 vs 2020) of said vehicle at a similar price.
Took the 2021 vehicle for a test drive and was happy and said lets proceed with deal ASAP as I knew it was a good deal. Signed paper work and everything. Was very happy that we got a "better" deal than we initially wanted as we were content with the 2020 model.

Next day received a call from the Salesman, saying another salesman sold the 2021 vehicle however they have process my application based on the 2020 (which I initially wanted). This obviously left a bitter taste, as were there the day before just before they closed to process the 2021 application.

Tried to find a similar 2021 vehicle from other dealerships but couldn't get a good deal. Ended up taking the 2020 model reluctantly (it was still a good deal) but told them that I would complain and rate their service badly after they asked me to give them a good review.
 
Speedster, I don’t think you actually realise how lucky you are that this happened, Carzuka is the worst place ever and I can guarantee that the car you were about to buy was a lemon. I am 100% sure it was a dud. This is a blessing in disguise.

DO NOT BUY FROM CARZUKA.

With webuycars it is at least a gamble, you will either get a lemon or a great car. With Carzuka it will always be a lemon.

Please only buy from a Traditional dealership and forget about these wholesale type dealerships where people go to get rid of their lemons.
 
Speedster said:
Tell me you didn't read op without telling me
Click to expand...
I did read it, but calling is still more preferable to whatsapp, not defending them, but what if 100 people called about the same car and they forgot about you.
I mean it can happen to anybody, you go for Car X, but by the time you drive there its gone already only to be replaced by car Y.

I mean its like anything with a demand, its completely possible to arrive empty handed,
can happen with Flights, Hotels, sale items anything really.

Id not get too hung up about it, plenty of Other cars out there its not like its the only one in the country.
 
Jet-Fighter7700 said:
I did read it, but calling is still more preferable to whatsapp, not defending them, but what if 100 people called about the same car and they forgot about you.
I mean it can happen to anybody, you go for Car X, but by the time you drive there its gone already only to be replaced by car Y.

I mean its like anything with a demand, its completely possible to arrive empty handed,
can happen with Flights, Hotels, sale items anything really.

Id not get too hung up about it, plenty of Other cars out there its not like its the only one in the country.
Click to expand...
Clearly reading isn't your strong suit, but I have some time so let me help you. I did phone them. I confirmed that the car was available. They then sent a WhatsApp confirming the appointment and the pics of the vehicle.
 
Speedster said:
Clearly reading isn't your strong suit, but I have some time so let me help you. I did phone them. I confirmed that the car was available. They then sent a WhatsApp confirming the appointment and the pics of the vehicle.
Click to expand...
Don't be too harsh on the poor thing. He's a 30%er.
 
Speedster said:
Clearly reading isn't your strong suit, but I have some time so let me help you. I did phone them. I confirmed that the car was available. They then sent a WhatsApp confirming the appointment and the pics of the vehicle.
Click to expand...
I got all of that, but what if in the time it took you to drive to Eastgate, it got sold,
I mean its a possibility isn't it?

hence my point, just because you called and whatsapped and said it should be there, and when you get there it isnt,
does not make it the dealerships fault,

I mean did you pay a Deposit? no, so First come first serve.
what if somebody in Bedfordview saw it as well, brought it before you, or the Salespersons friend saw it and he sold it to him.
thousands of possibilities, dont you agree?

sucks you didn't get it, but its not like its the only Xpanda in SA is it?
 
Wonder how they keep their reviews so high on google and hellopeter?
 
Jet-Fighter7700 said:
I got all of that, but what if in the time it took you to drive to Eastgate, it got sold,
I mean its a possibility isn't it?

hence my point, just because you called and whatsapped and said it should be there, and when you get there it isnt,
does not make it the dealerships fault,

I mean did you pay a Deposit? no, so First come first serve.
what if somebody in Bedfordview saw it as well, brought it before you, or the Salespersons friend saw it and he sold it to him.
thousands of possibilities, dont you agree?

sucks you didn't get it, but its not like its the only Xpanda in SA is it?
Click to expand...
I'm less concerned that I didn't get the vehicle than I am by them assuring me it is there and available at 4pm yesterday only to have it not there at 9am this morning anymore. A wasted morning I'll never get back. And petrol. I think it highly unlikely that it suddenly sold overnight. More likely either crap record keeping or deliberate deception as posted by others above. It was still showing on their system when I arrived there this morning.
 
Speedster said:
I'm less concerned that I didn't get the vehicle than I am by them assuring me it is there and available at 4pm yesterday only to have it not there at 9am this morning anymore. A wasted morning I'll never get back. And petrol. I think it highly unlikely that it suddenly sold overnight. More likely either crap record keeping or deliberate deception as posted by others above. It was still showing on their system when I arrived there this morning.
Click to expand...
thousands of possibilities, but its not somebody fault, might even be a totally innocent explanation.
dont you agree?

and another angle, what if you got there and car had driven to Cairo and back by Michael Schumacher.
and was just given a Nice car-wash and put on the Showroom floor.

would you have felt any better?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X