CELL C BSS Migration Update from the Bald Guy - Woooooosh

R

ronbo4GS

Cell C Executive
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I promised an update, so here goes.

Things are still good. Each hour we’re able to fix more of the minor issues every system upgrade brings. There a couple that you may know about, so here’s an update on them:

The brand new PC’s running in the call centre are playing havoc with the volume settings. A few customers are experiencing silent calls. If you’re one, we’re working on it, and when it happens please call back.

We know we had some trouble changing some of your personal details, like addresses. If it's not urgent, email us and we’ll get to it in a couple of days. Our team is attending to this error and we hope it will be fixed soon

If you've tried to redeem your airtime voucher a couple of times and now it's locked, we know about it and our IT genius's are tapping at their keyboards !

It seems our call centre agents can't email invoices at the moment. If you're phoning to get a copy of your invoice emailed to you, please bear with us while we fix this small hiccup. By the way, have you tried getting it from our website?

More later. Keep Facebooking, blogging and Tweeting.

Ron
 
Now this is the kind of feedback that is needed - thanks Ron.
But whatever happened to CellC Rep him/herself?

Surely it doesn't need the CTO to keep us updated here?
But we sure as hell appeciate it! :D :)
 
System Upgrade Status Updates

System Upgrade Status Report: 08-02-2011 #1

Bald guy here.

I promised an update, so here goes.

Things are still good. Each hour we’re able to fix more of the minor issues every system upgrade brings. There a couple that you may know about, so here’s an update on them:

The brand new PC’s running in the call centre are playing havoc with the volume settings. A few customers are experiencing silent calls. If you’re one, we’re working on it.

We know we had some trouble changing some of your personal details, like addresses. If it’s not urgent, email us and we’ll get to it in a couple of days. Our team is attending to this error and we hope it will be fixed soon.

If you’ve tried to redeem your airtime voucher a couple of times and now it’s locked, we know about it and our IT genius’s are tapping at their keyboards!

It seems our call centre agents can’t email invoices at the moment. If you’re phoning to get a copy of your invoice emailed to you, please bear with us while we fix this small hiccup. By the way, have you tried getting it from our website?

More later. Keep Facebooking and Tweeting.
 
System Upgrade Status Report: 08-02-2011 #2


Baldy again

We’ve worked past our last checkpoint, and I’m extremely proud to tell you we have a brand new customer care and billing system.

At the last update we had four things outstanding, and the good news is, we’ve managed to resolve two of those.

We only have two small issues that may cause you some frustration:

Almost all the PC’s have been fixed and silent calls are nearly a thing of the past.

Call centre agents still can’t send invoices by email, but these are still available from our website.

Keep blogging, tweeting and Facebooking. Until our next update, thank you very much.
 
Ain't this a duplicate post ???

Nice to see the CTO and PR do both jobs Brandplus to the recruit agent on finding Ron :)

Now this is what I call communication from a company :)

Thank you for keeping us posted and up-to-date as things get resolved by tweaking :)
 
Any chance you know when phone upgrades will be able to take place again?
 
Archer you should go now while there system is still a bit mixed up.
U might just get a N8 for R49/month with 2GB included...
 
System Upgrade Status Report: 09-02-2011 #1

Hello Everyone, Ron here with your regular update on how we doing replacing our customer care and billing system.

It's full steam ahead. We have no more service affecting errors outstanding. So far, all the big ticket items have been solved.

You're all calling in to catch up on the things that we couldn't help you with over the weekend, so we're quite busy in the call centre right now.

Please hang in there, we're working through the backlog and we'll be back to normal very soon.

Bye bye from Baldy
 
Good news! All of our stores are back online and raring to go!

We are still experiencing some issues with SMS notifications but are working hard to resolve them. The issue relating to language preferences has been fixed.

To check your pre- paid balance please dial *101# ( Post-paid should not use *101#)

If you are a post-paid customer to check your balance dial 14302


Yes! you can go to any of our stores for an upgrade, and a free coffee while you are at it.

Cell_C
 
Thank you Ron("Baldy") for keeping us up-to-date with the latest developments over at "CELL HQ"...

Excellent news will be signing up for "RedBull Mobile" contract end of the month - let's see how long it will take to approve the contract.
 
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