ACHMAT GEYER
New Member
- Joined
- Oct 1, 2020
- Messages
- 3
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Today at just after 8am I called Cell C to terminate my contract that ends 2 November 2020.
After waiting and speaking to a consultant I was told that I will be put through to the retention department as they must terminate it. I WAITED ENDLESSLY without any assistance. I made numerous calls without any joy. So eventually I called the call centre again and was told I can go to a store.
So after 4pm I go to Vangate Mall. Stood I a queue and was told they can't do it in store.
What a joke. They can offer you and complete a contract but cannot terminate.
So after the manager called it was a waiting game again. Eventually the gave me a termination form to complete. Now I hope this will be accepted.
I find this service pathetic and I will rufuse to pay after the 2nd of November 2020.
Imagine that you must wait during your working hours for an hour and more but still not get assisted.
Makes me wonder why the termination department is so busy??
Cell C's after sales service is pathetic. This will mean that if ever I do take out a contract it WILL NOT BE Cell C.
Your service stinks.
I will take this to Hello Peter and spread on social media as well
Disgusted!
After waiting and speaking to a consultant I was told that I will be put through to the retention department as they must terminate it. I WAITED ENDLESSLY without any assistance. I made numerous calls without any joy. So eventually I called the call centre again and was told I can go to a store.
So after 4pm I go to Vangate Mall. Stood I a queue and was told they can't do it in store.
What a joke. They can offer you and complete a contract but cannot terminate.
So after the manager called it was a waiting game again. Eventually the gave me a termination form to complete. Now I hope this will be accepted.
I find this service pathetic and I will rufuse to pay after the 2nd of November 2020.
Imagine that you must wait during your working hours for an hour and more but still not get assisted.
Makes me wonder why the termination department is so busy??
Cell C's after sales service is pathetic. This will mean that if ever I do take out a contract it WILL NOT BE Cell C.
Your service stinks.
I will take this to Hello Peter and spread on social media as well
Disgusted!
