Cell C Contract Termination

[Roxstompa]

Hi Everyone,

Please help, im desperate now and losing my patience.

I opened a 5GB data contract (24 Months) with Cell C on the 04/08/2011. Upon purchasing the 3G card I had a look at the coverage map (which is very vague) to see if I had adequate coverage in my area. I told the Salesman that I would see if the 3G card did work and had signal when I get home, if not, I will bring it back WITHIN THE 7DAYS that both Cell C and the Consumer Protection Act stipulates.

When discovering that the 3G card had little to no signal, I returned the 3G card within the 7 days to the Fourways store. I filled in a contract termination form as well as a book-in form which shows that the 3G card was returned to the shop in perfect working condition. The Saleman then called through to Cell C and I spoke to a Genteman and he confirmed on the phone that my contract is cancelled and I will not be billed as I closed my contract within the required period.

A few weeks later, I recieved a statement via email billing me for the month of September 2011? - which was debited from my bank account? I then immediately called through to customer care and reported this to a consultant, telling him what was happening. He also confirmed to me that my contract was cancelled, I have the reference number for that call - as all calls are recorded. October has now come and I have recieved another statement billing me again??

I have emailed Cell C and I have received no joy. Surely this is illegal what they doing, I played by THEIR rules and legally they are robbing me. I am going to the bank to stop the Debit order so they don't take more money from me.

Can anyone please give me advice or tell me what to do as I have tried to go through all the channels to sort this out.

Thanks

 

[Viva]

While you're at the bank, can't you simply ask them to reverse the debit order?

Send the Cell C rep on myBB a PM - he'll probably be able to sort it out for you.

 

[Cell_C]

Hi Everyone,

Please help, im desperate now and losing my patience.

I opened a 5GB data contract (24 Months) with Cell C on the 04/08/2011. Upon purchasing the 3G card I had a look at the coverage map (which is very vague) to see if I had adequate coverage in my area. I told the Salesman that I would see if the 3G card did work and had signal when I get home, if not, I will bring it back WITHIN THE 7DAYS that both Cell C and the Consumer Protection Act stipulates.

When discovering that the 3G card had little to no signal, I returned the 3G card within the 7 days to the Fourways store. I filled in a contract termination form as well as a book-in form which shows that the 3G card was returned to the shop in perfect working condition. The Saleman then called through to Cell C and I spoke to a Genteman and he confirmed on the phone that my contract is cancelled and I will not be billed as I closed my contract within the required period.

A few weeks later, I recieved a statement via email billing me for the month of September 2011? - which was debited from my bank account? I then immediately called through to customer care and reported this to a consultant, telling him what was happening. He also confirmed to me that my contract was cancelled, I have the reference number for that call - as all calls are recorded. October has now come and I have recieved another statement billing me again??

I have emailed Cell C and I have received no joy. Surely this is illegal what they doing, I played by THEIR rules and legally they are robbing me. I am going to the bank to stop the Debit order so they don't take more money from me.

Can anyone please give me advice or tell me what to do as I have tried to go through all the channels to sort this out.

Thanks

Good day Roxstompa

Please can you PM me your details.
Will call and assist.
If all was followed you don't need to worry.

Regards
~AM~