Cell C credit vetting process dysfunctional.

M

Magnum

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On friday I went to the not so local Cell C shop in order to get a R149 Friday only special on 9 gig data with router. With the usual payslip 3 months bankstatement, Rica information and so forth. I was notified that my credit check was clean and I qualified for the 24 month Contract.

Then I recieved a call from the Cell C credit vetting department to confirm my details.

The details they had on their system was not completely mine. The outcome was that I do not qualify for a Contract at Cell C. After I wasted more than an hour on everything.

So If any one knows Kabelo at the vetting Centre. Tell her she is utterly useless at doing her job.

Got hold of the Customer complaints centre. Laid a complaint, and once again no responce or feedback.

No resolution of this problem, Ill go get another contract somewhere else.
 
Just a suggestion, try to contact the Cell C rep. If you in the right I'm sure they'll be able to escalate your query to the relevant people.
 
Magnum said:
On friday I went to the not so local Cell C shop in order to get a R149 Friday only special on 9 gig data with router. With the usual payslip 3 months bankstatement, Rica information and so forth. I was notified that my credit check was clean and I qualified for the 24 month Contract.

Then I recieved a call from the Cell C credit vetting department to confirm my details.

The details they had on their system was not completely mine. The outcome was that I do not qualify for a Contract at Cell C. After I wasted more than an hour on everything.

So If any one knows Kabelo at the vetting Centre. Tell her she is utterly useless at doing her job.

Got hold of the Customer complaints centre. Laid a complaint, and once again no responce or feedback.

No resolution of this problem, Ill go get another contract somewhere else.
Click to expand...



Magnum said:
On friday I went to the not so local Cell C shop in order to get a R149 Friday only special on 9 gig data with router. With the usual payslip 3 months bankstatement, Rica information and so forth. I was notified that my credit check was clean and I qualified for the 24 month Contract.

Then I recieved a call from the Cell C credit vetting department to confirm my details.

The details they had on their system was not completely mine. The outcome was that I do not qualify for a Contract at Cell C. After I wasted more than an hour on everything.

So If any one knows Kabelo at the vetting Centre. Tell her she is utterly useless at doing her job.

Got hold of the Customer complaints centre. Laid a complaint, and once again no responce or feedback.

No resolution of this problem, Ill go get another contract somewhere else.
Click to expand...


Dear Magnum

Thank you for contacting Cell C regarding your application.

We would like to apologize for the service you have experienced, kindly send us your query to [email protected] and include your ID number and your contact number so we can check why was your application declined.


^NZ
 
Update.

After no help or reply From Cell C nor the call centre. I decided to cansel all my contracts, Buisiness and personal . Another broken company that does not deserve my money.

Getting my new Samsung S9 this weekend.
 
Dear Magnum

We are regretful to hear that.

Please let us know when you wants to come back.

^NT
 
Cell_C said:
Dear Magnum

We are regretful to hear that.

Please let us know when you wants to come back.

^NT
Click to expand...
I don't "WANTS" to come back. I spent time and money to get new contracts, You denied me for unknown reasons. You do not want me to come back. The markets are crashing, The sales departments are crying for sales. I am getting tackeled and swarmed by sales personnel everywhere I enter.

And then you chase a paying customer away.
 
Magnum said:
On friday I went to the not so local Cell C shop in order to get a R149 Friday only special on 9 gig data with router. With the usual payslip 3 months bankstatement, Rica information and so forth. I was notified that my credit check was clean and I qualified for the 24 month Contract.

Then I recieved a call from the Cell C credit vetting department to confirm my details.

The details they had on their system was not completely mine. The outcome was that I do not qualify for a Contract at Cell C. After I wasted more than an hour on everything.

So If any one knows Kabelo at the vetting Centre. Tell her she is utterly useless at doing her job.

Got hold of the Customer complaints centre. Laid a complaint, and once again no responce or feedback.

No resolution of this problem, Ill go get another contract somewhere else.
Click to expand...

It's crazy how this **** happens. My financial low point was with Cell C in 2016. I somehow got rejected for R99 per month contract, at least now I can laugh about it.
 
True there is a major issue with credit vetting data accuracy. Possibly credit bureaus are the cause. This is annoying but not a threat to you when it is Cell C as there are alternatives.

The problem is more severe when your business requires services from an operator like Telkom in an area in which Telkom operates as the sole service provider of non-mobile data services.

One mistake on their part can interfere with your ability to operate. Furthermore Telkom does not respond. You can sit with the highest credit rating for a service for which you do not even want credit and still be denied service while you have an existing ongoing account and credit record for over a decade with another division of Telkom such is Telkom's utter incompetence.
 
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