CELL C customer service going down the drain

[moklet]

Last week Thursday I sent 3 emails to customer services of cell-c 2 about no coverage and 1 about a billing inquiry. Up to today I have not even received an acknowledgement of the emails send.

This morning I phoned 140 to speak to an operator, but that fails all the time as well, looks like the Trevor effect is disappearing and the hawk is getting blind to its customers

 

[Cell_C]

Last week Thursday I sent 3 emails to customer services of cell-c 2 about no coverage and 1 about a billing inquiry. Up to today I have not even received an acknowledgement of the emails send.

This morning I phoned 140 to speak to an operator, but that fails all the time as well, looks like the Trevor effect is disappearing and the hawk is getting blind to its customers

@ moklet, Please PM more details or email onlinesupport@cellc.co.za, will make sure your query is attended to, thanks....-DM-

 

[moklet]

sent a pm

 

[lerouc]

LOL my father went to cancel his 2 cellc contracts 2 weeks ago at a cellc shop. He waited in front of the shop for it to open and there were 6 people in front of him also canceling contracts. He apparently got a phone call from cellc's "cancellation department" and they said they are canceling left and right so that they can just through all the work that is coming in to their department.

 

[Ghost29]

He apparently got a phone call from cellc's "cancellation department" and they said they are canceling left and right so that they can just through all the work that is coming in to their department.

Huh?

 

[Mbuzi]

Their customer service is appalling. "Our only concern is broadband and Vodascum, the rest can go to hell" - Cell C.