Cell C Extortion

[Tongs of Destiny]

Hi everyone

I’m beyond frustrated with Cell C and need advice or help getting this resolved. I signed a 24-month SIM-only contract (30GB day + 20GB night) on 08 April 2023, ending 08 April 2025, for R279/month (later R307.77).
In Feb 2025, I told the Cell C Bayside Mall branch I wanted to cancel when the contract ends. They gave me the cancellation number (084143) and said to call a month before. I did exactly that on 08 March 2025, and they confirmed the cancellation was processed.
But then, Cell C debited R631.34 on 15 April 2025, saying the contract was “outside the period” so the discount fell away. They promised it was the last payment. Now, on 05 May 2025, I got an invoice for R484.02, set to debit on 15 May 2025. Clearly, they didn’t cancel my contract and are still billing me!
This feels like a scam, and their customer service is useless. I’ve lodged a complaint with ICASA, but has anyone else dealt with this from Cell C? Any advice on how to stop these unauthorized debits? Hoping MyBroadband can pick this up and expose Cell C’s shady practices.

Since you are still getting charged weird amounts that would clearly indicate you are still using the sim card data, actually going over the free data and into data that you have to pay for each month. Is there a reason you just didn't take the sim card out the phone or dongle and not use it? Secondly why not call Cell C, confirm the cancellation at the next month end, get a reference number or confirmation email and DON'T keep using the sim card, this covers you.

If they then keep debiting you R307.77 <-- this is the minimum amount, then just reverse the debit order on your internet banking.