I am so disappointed with cell c at this point! After been a loyal customer for many years! I tried since last year to get back both my contract numbers - i asked them to cancel the contracts but they switched off my whole network on both lines. I have been emailing and calling and got no response or feedback back yet? And I am struggling to get back my numbers.
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Unable to get my number back
- Thread starter KayJones
- Start date
Dear KayJones,
Thank you for reaching out.
We’re really sorry to hear about your experience and understand how frustrating this must be, especially after your loyalty over the years. This is certainly not the level of service we aim to provide. Please send us a private message with the affected cellphone numbers and any relevant details so we can look into this matter and assist you further.
We look forward to resolving this for you as quickly as possible.
Cell C | GN
Good Day!!
I have a complaint about Cell C service.. Its a long story so please bare with me and let me know if anyone else is having the same struggle, also please let me know who i can REALLY complain to.
I have been trying to upgrade my contract for over a MONTH at this point and i keep getting the run around i wanted the the iphone 16 initially and no one got back to me for 2 weeks. then i decided i wanted the 17 instead just to be informed when i called that the 16 was being delivered that very day. in all this i wanted to open a new contract as well so i could get 2 phones but they were sending one phone which is not what i wanted.
i was informed i needed to cancel the initial order then i need to reapply after 24-48 hours - which i did. after close on to 2 months i am still trying to get assistance resolving this matter... they have debited my account 3 times to add a cherry on this whole story i am now in credit with them for R1800 but i cant get assistance to finalize 2 contracts. how is this even normal!!!!!
Please can any one help with a higher up person to contact as i have spoken to 2 different supervisors and they said they would call me back and you guessed it I'm still waiting for those calls....
I have a complaint about Cell C service.. Its a long story so please bare with me and let me know if anyone else is having the same struggle, also please let me know who i can REALLY complain to.
I have been trying to upgrade my contract for over a MONTH at this point and i keep getting the run around i wanted the the iphone 16 initially and no one got back to me for 2 weeks. then i decided i wanted the 17 instead just to be informed when i called that the 16 was being delivered that very day. in all this i wanted to open a new contract as well so i could get 2 phones but they were sending one phone which is not what i wanted.
i was informed i needed to cancel the initial order then i need to reapply after 24-48 hours - which i did. after close on to 2 months i am still trying to get assistance resolving this matter... they have debited my account 3 times to add a cherry on this whole story i am now in credit with them for R1800 but i cant get assistance to finalize 2 contracts. how is this even normal!!!!!
Please can any one help with a higher up person to contact as i have spoken to 2 different supervisors and they said they would call me back and you guessed it I'm still waiting for those calls....
SHL
Executive Member
- Joined
- Dec 17, 2012
- Messages
- 6,442
- Reaction score
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Never request a cancellation, instead you should have told them to move numbers to prepaid. Unfortunately, both numbers have probably already been recycled back into the system and in use by someone else.
Your issue has nothing to do with original posters issue, start your own thread and don't derail someone elses.
EL'Diablo
Executive Member
but shes a madmom lol
I posted on the thread accidently. these things do happen.