Cell C Has Stolen My Giga200 Package [solved!]

T

tiger001

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I purchased 2x Giga 200 packages on 05/04/2016 wanted to use on 29/09/2016 one works fine the other the sim has been deactivated by CellC I went To the Cell C shop where I purchased the packages the gent who helped me just got a negative response from the Cell C help desk Kagiso from the help desk said there is nothing he can do as the sim had be deactivated because it had not been in used for three months.
How can Cell C deactivate a package that is valid for 365 Days? When it is still valid and never been used.
Why was the other sim bought on the same day not deactivated? According to your help desk it should also have been deactivated as it had not been used for 3 months
I am not going to accept this as it puts me R1000 out of pocket I will be seeking legal advice regarding this matter and will be logging a complaint with ICASA regarding this matter.
 
Call the call centre and question their parentage. That worked well for me when I had an issue.
 
follow it up internally first, and make sure you take the name of call agent who opens your grievance case and also jot down the case number and follow it up consistently quoting the case number, the day and the person who opened the case number.;)

Good luck.
 
Last edited:
tiger001 said:
I purchased 2x Giga 200 packages on 05/04/2016 wanted to use on 29/09/2016 one works fine the other the sim has been deactivated by CellC I went To the Cell C shop where I purchased the packages the gent who helped me just got a negative response from the Cell C help desk Kagiso from the help desk said there is nothing he can do as the sim had be deactivated because it had not been in used for three months.
How can Cell C deactivate a package that is valid for 365 Days? When it is still valid and never been used.
Why was the other sim bought on the same day not deactivated? According to your help desk it should also have been deactivated as it had not been used for 3 months
I am not going to accept this as it puts me R1000 out of pocket I will be seeking legal advice regarding this matter and will be logging a complaint with ICASA regarding this matter.
Click to expand...

Hi tiger001

Please PM us the number in question and an alternative contact number. We will look into the matter.

^SM
 
Thank You for the help Cell C Rep Problem SOLVED.
If Only the Cell C Help Desk did what they are paid to do ...spent more than a hour .. 4 phone calls plus fax prof of payment ..NO RESULT. The Help Desk need serious attention.
Thanks Again for your help
 
tiger001 said:
Thank You for the help Cell C Rep Problem SOLVED.
If Only the Cell C Help Desk did what they are paid to do ...spent more than a hour .. 4 phone calls plus fax prof of payment ..NO RESULT. The Help Desk need serious attention.
Thanks Again for your help
Click to expand...

well done man, consumer activism is the future.:cool:
 
tiger001 said:
Thank You for the help Cell C Rep Problem SOLVED.
If Only the Cell C Help Desk did what they are paid to do ...spent more than a hour .. 4 phone calls plus fax prof of payment ..NO RESULT. The Help Desk need serious attention.
Thanks Again for your help
Click to expand...

You're welcome :-).

^SM
 
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