Cell C livid over MTRs

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
66,805
Reaction score
5,057
Location
Johannesburg
Cell C livid over MTRs

South Africa’s third-largest mobile operator, Cell C, has expressed its dissatisfaction with and disappointment at regulator Icasa’s revisions to its proposed mobile termination rates (MTRs).
 
I promised TehStranger a post on this subject at the meet. Unfortunately both a week of madness and the infinite capacity to procrastinate on all matters of writing (this is a rather interesting article on the subject, even if somewhat lacking in nuance) have caused more than a few delays; but I believe a deadline of before the last weekend of the month (as we can expect some indication as to how CellC are going to respond) makes sense. This multi-post has been a work in progress for quite a while on the subject and I am unashamedly repeating myself although hopefully a restatement of my thesis - that the Big and Ugly Two/Telecos (the BAUT) are doing themselves a massive disservice through what is tantamount to grievous mismanagement of the obligation to interconnect electronic communications networks on a non-discriminatory basis - will be appreciated by at least one person who decides to read this rather laborious piece. Originally I was going to present a post with lots of links and references to previous threads but the public holiday spirit took hold::

The problem with almost articles on the call termination rate issue is their failure to go into the underlying issues and instead to report on (often with some criticism, but sadly the PR industry have mastered the art of “the right of reply”) the discourse from some or another market participant – discourse frequently designed (and poorly disguised) to perform some sort of spin. The most irritating example of acceptance of the faulty discourse from market participants is the persistence of referring to the issue as “MTRs” or “mobile termination rates” – mobile being a wonderful ploy to ignore the gigantic subsidies cellular operations received at the expense of consumer facing (which includes non-teleco businesses) copper last mile infrastructure: To put it simply we have the cellular operators, more than Telkom, to blame for the so called Line Access Deficit problem (and again framing an obstacle in the DSL market using a very real mis-appreciation of local loop unbundling by Telkom which doesn’t help anybody) that holds up innovation in the DSL market. Even speaking of call termination rates loses sight of the fact that the issue is not about the price which is charged when one network service provider has customers terminating on another operator. Rather the problem is the chronic (and recalcitrant) failure of holders of Individual Electronic Communications to form an ecosystem of network interconnections and facilities leasing. A failure that spites the Electronic Communication Act, and the licence upon which ECN operators enjoy many privileges.
A particularly important point to take notice of is that CTRs are a charge that an integrated service provider-operator charges another integrated provider – part of the discourse that is completely subsumed in speaking of mobile termination rates is that fact that our telecos have all elected to operate as both ECN (network operator) and ECS (service provider) enterprises. So the place to start an analysis really should be the question of what is an electronic communications network (ECN) and what is the miracle of the Internet? Whilst the questions appear quite simple there is a considerable amount of thinking that would be needed to answer them with any justice. However in asking the questions a massive change in the manner of thinking is called for and it isn’t possible really to answer in a single sitting. My goal is not to answer the two questions but rather to use them as a springboard into putting forward the direction which is continuously (and to my constant irritation) ignored.
 
Under the legislative framework applicable in this country (and for that matter most of the technical standards internationally) there is a layering of connectivity and a functional separation between the network operations and the services that run on those networks. A distinction between the traditional seven layer OSI model and the less defined four layer IP layer approach is the feature of prescription over description. The OSI model was designed by telecos and suffers as a result, the IP model was put together by academics (and hippies …) who embraced a particular spirit and ethos – well but not absolutely captured by Postel’s Law. Both approaches work however on the realization that layering and specialization of functions allows for a dynamic environment and in the case of the Internet a “conurcopia of networks” built by a community of individuals motivated by different things: Why have only one company fail to monetize the services on a network when many companies can share the fixed capital cost of the capital for a network and allow market forces and competition to weed out players? Why exclude voluntarism and have all decisions taken to suit one person’s perception of needs? Ideas such as settlement free peering (which is relevant to the CTR debacle, and will be returned to in a bit), open access and dark fibre are all primarily commercially driven. Dark Fibre Africa is an example of the sort of operator company that is envisaged by the Act – as opposed to Broadband Infraco – and that is a whole additional story …. Now there has been considerable talk of the value of an open access LTE network and so forth, but it always is couched in an idea of government (and ultimately the taxpayer) funding the ride which service providers will get to generate revenue on. Some of the more uninformed of consumer voices are demanding that network operators effectively subsidise expansion without there being any return on investment – this is mostly true with respect to the copper infrastructure owned and maintained by Telkom but has certainly got applications to the cellular operators (particularly in rural areas).
The point is not that we should impose a rigid separation of operators from service providers or that persistent regulatory measures are the solution to a problem – if anything regulatory measures: both historic and those taken as part of a “deregulation” agenda (and lest there is confusion, deregulation almost invariably occurs to the unjust enrichment of certain players with a social cost being carried – deregulation policies tend to be judged on a utilitarian standard of whether the benefits [growth] to society outweighed the costs to certain members, sadly such an approach doesn’t consider the injustice of any member of that society – usually the poor or disenfranchised –carrying a cost for which they are not compensated). The point is that the operators have an obligation to as operators interconnect on a non-discriminatory basis. The operators have an obligation to share facilities [in part to avoid duplication of encroachments on people’s lives and property] to interconnect, to comply with international standards and good practices… If the operators are unable to as operators adhere to these obligations – which they agree to when they apply for (and are granted) a license – then there is a serious non-fulfilment and questions need to be asked.
The question that arises is why the regulatory authority allows the dominant operators to act with such impunity. The current regulatory framework provides ultimately for a hamstringed regulator liable to find itself into a position of regulatory capture. The regulator has no real control over its budget, operates in a toxic political environment, and manifestly is responsible for things which should not be regulated. There is a certain sentiment to simply abolish the regulator which is countered by sentiments to “strengthen it” or to provide the regulator with more teeth. The problem is that both sentiments conflate and confuse ideological underpinnings and ultimately fail to stand up on either a principled or pragmatic standard. The problem is that if the regulator does the right thing, but somebody doesn’t like it they can expect litigation. On the other hand the regulator failing to do the right thing is tolerated, and so we have the spectrum process being tied up and a general calamity in the industry. The next few days will inevitably see some or another development on call termination rates – and it would be horrible if that development is the start of another urgent suit, but ultimately CellC’s management have a responsibility to their debt and shareholders to seek to preserve the status quo.
Further core obligations that make the ecosystem work are paired together in the licensing structure with various other regulatory and political red tape (BBBEE policies, obscure universal service obligations) and a series of taxes that are subjected to monumental waste – there is a massive kitty sitting with the US% awaiting further misappropriation. Rather than viewing building a competitive ecosystem that adheres to a spirit of collaboration and commercial common sense facilities sharing the BAUT perform all sorts of acts as part of the circus that is “the cost of doing business”. This transformation into being a participant in a circus represents the height of regulatory capture. Of course the problem of regulatory capture in the communications sector is by no means unique to the telecommunications operators and is more deadly in the broadcasting sector – Naspers have managed to migrate from their Afrikaaner nationalist roots of government influence into being an outright Murdoch-esque player (and there are many comparisons to draw).
 
So how does this tie back to the question of call termination rates and asymmetry? Before the ECA the statutory environment was quite a bit more complex, but the same issues still existed. Before the arrival of Telkom as a separate business entity telecommunications operated on a user pay principle managed by the Post Office and with very few exceptions (Eskom and the railways and harbours essentially: as far as I can tell one of the legacies of this is that Telkom still cannot provide offerings at ACSA airports), this changed when a decision to allow GSM operators into SA occurred. Two licences were issued one to Vodacom (partly owned by Telkom) and one to MTN, these licences however were significantly more restricted than the new ECN / ECS licencing system; instead these companies could build voice cellular networks (data was of limited concern really, and if I recall correctly the SMS service was free) but were entirely curtailed in self-provisioning. In the process incredibly high termination rate were provided for and the mobile networks made a fortune of revenue from asymmetry for the voice traffic as between Telkom (fixed) and mobile. In exchange the mobile operators paid Telkom’s wholesale operations for links between towers etc … - but the incentive to invest in a manner that prejudiced the growth of DSL services was very well set in place. The cost of a growing market for mobile operators (and returning dividends to their politically connected owners …) costs transparency suffered. The managed liberalization era was basically an era of curtailing Internet growth to the profit of a limited number of operators. CellC entered the equation at some point and knowing of the limited market size and the managed liberalization route Vodacom and MTN behaved in a despicable – and frankly criminal – manner and sought through monopoly abuse to exclude the company through horrendous untransparent and discriminatory termination rates. This result in a noise in Parliament (Ms de Lille, now in the DA, starting the ruckus) and there was an agreement to reduce termination rates and to introduce temporary asymmetry. CellC’s business strategy was to use the asymmetry to grow its subscriber base and in essence they operated on the service rather than the operator level. A strange consequence was the absolute swop around of costs to customers in the contract and prepaid sector – but the reality was that the attempted lock-out of CellC caused that company to adopt a fairly disruptive strategy that involved acquiring low revenue customers – ultimately not a particularly helpful strategy in building a sustainable communications business. The advantage of asymmetry was not reinvested into infrastructure (and CellC have been more than a little disingenuous in some of their complaints as to Vodacom as an operators carriage of CellC – as a service – traffic on a wholesale basis) but rather used to persistently fund increasing market share. Paradoxically the response and counter response did not lead to CellC obtaining much in the way of market share.
Now Vodacom and MTN can rightfully fear that CellC will use any asymmetry to further embark in price was and cannibalize the market and they can rightfully complain that CellC fails to adequately invest in the industry and is entirely dependent on debt. Ultimately there is a lot wrong with CellC benefiting from imposed asymmetry, however by misconducting themselves the BAUT invited regulatory interventions and as is frequently the case the sword of Solomon kills the child.
However all of these arguments simply lose sight of the actual problem which is to create the economic environment in which all companies can win. We are at the moment in a loose loose situation. This situation is a consequence of bad leadership and management. It is a product of not seeing reality whole.

The fact that the mismanagement of creating an interconnection culture by the BAUT (and ECNs in general) is not as severe as government’s mismanagement of its responsibility to the industry (and without fully engaging in that debate, suffice it to say that governments role needs to be reduced) is an additional dynamic. I am quite confident that if the BAUT were to be given unbridled access to the spectrum they desperately require they’ll gladly roll over on the call termination rate issue and agree to slash prices to consumers by 20% overnight – unfortunately the very notion of giving the dominant players spectrum in exchange for their doing the right thing represents the crisis of regulatory capture which we find ourselves in; moreover slashing consumer prices is not in this instance the right thing – the right thing is to get the costings structure working with greater transparency.
A further problem is that both Vodacom and MTN were able to hide the poor performance in building an underlying data usage culture through the monsterous profits which a state sanctioned duopoly afforded them. Moreover both companies were genuinely innovative in many fields, but the innovation of a company in some fields must not be conflated with assuming the company as a whole to be innovating and a culture of innovation needs to take hold in our ICT industries.

So what we now have is less than a week before either ICASA rolling over to the demands of MTN (and to a lesser extent Vodacom) will start a major crunch for CellC or further litigation or changes by ICASA will come to the fore. In the end the players have a week to “grow the **** up” and sit down and put together a better solution than to continue bringing disrepute to the industry and the country. The lack of good office (and the concept of good office one largely missing from South Africa’s political discourse) in government and the propensity towards soundbite PR statements from the players makes solutions less likely. We have unfortunately also a dearth of civil society and outside of the MyBroadband forums have very little in the way of an internet community working – the Internet Society’s South Africa chapter is quite quiet and horribly underfunded.
 
The first step to solving in any problem is to acknowledge the problem, the second is to obtain a proper understanding of the problem. Unfortunately all indications are that, until Vodacom and MTN get a sufficiently bloody nose, they are unlikely to take the first step and it doesn’t matter how many articles are written or how vocal armchair critics become – and ultimately let’s face it how much reasoned polemical discourse does our media environment truly create, soundbites excluded? Unless this vocality is translated into the wakeup call which investors (particularly institutional investors need to make, lest they fail their clients) need to make and as a result the message to stop being stupid about call termination rates is pushed onto the boardroom. By the same token both Telkom and CellC are in a position to make the first move, and the failure of imagination at CellC means that we should have no sympathy for the company when it enters business rescue or liquidation as a result of failing to capitalize on its position in the market. Telkom’s recent fortunes can evaporate just as quickly. There are solutions – some considerably more elegant than others – and more than enough money has being spent on consulting firms and strategic planning staff at the enterprises (Bain’s massive pay cheque from Telkom for example); more importantly they could have spent the money wasted on fundamentally futile litigation earlier this year – and the almost inevitable litigation (of whatever shape or form) that is going to kick in shortly - on actually structuring mutually beneficial commercial relationships that are in the long term commercial interests. The problem could be simplistically viewed as one of hubris, but I fear the rot is a lot deeper than that:
The BAUT are on a self-destructive course, unfortunately unlike private individuals (who have an innate right to autonomy dignity as part of their personhood), they won’t be placed in rehab. More likely than any other consequence it will be society as a whole who through government coercion carry the costs of failure (socialized risk) while distributing (privatizing) to a limited pool the rewards of success.

It would be great if the BAUT could realize their collision course and look at the history of the telecommunications industry across the world over the last 100 years. Vodacom and MTN should learn from the lessons that AT&T and BT taught the world about how quickly the telecoms perch can be pulled from under you. Unfortunately I very much doubt that any of the executive decision makers who need to have the balls and vision to lead the industry into the right direction will even bother to read this long winded “tirade” and if they do they are likely to buff it off without giving it a second thought – at the expense of the interests of their company’s shareholders. More probable is that the executive decision makers of MTN, Vodacom, Telkom, CellC, IS and MWEB are spending most of this week gearing up for litigation of some shape of form and seeking means of preserving the status quo of an anti-competitive environment and will probably deliver mountains of garbage at ICASAs hearings in early October.
 
Cell C don't really have an option... they have to appeal the proposed rates.

they can schedule a meeting with the other BAUT players and push for same to avoid further litigation by agreeing to the asymmetry put forward earlier this year and put together a couple of undertakings to mitigate the fears of the BAUT and leads to the sustainability of all concerned ... If the BAUT refuses then litigation is the only route.
 
Any airport, harbour or railway property... (including the V&A Waterfront)

I actually forgot about the V&A
I assume Transnet has kept quite a bit of the commercial property around Park Station (and some other spots like Germiston) setup for back in the days of Transtel

The Carlton was sold off to Anglo
 
Top
Sign up to the MyBroadband newsletter
X