Cell C LTE-A Router Disconnects every hour

[xera]

So I purchased a Cell C LTE-A Router, and it has been giving me more grief than any other router I have ever used.

This is the second time it has been giving me problems now, since midnight on 01 April 2017, every hour, after an hour of use it disconnects. The LED's go red, it says no service, and it won't work again until I restart it at the power switch.

I find this absolutely unacceptable, and will be taking it back for a refund if Cell C isn't able to provide an explanation and a solution to this utter nonsense.

Very disappointed.

See this thread for previous issues:
https://mybroadband.co.za/vb/showthread.php/878314-Cell-C-LTE-Advanced-Router

 

[Cell_C]

So I purchased a Cell C LTE-A Router, and it has been giving me more grief than any other router I have ever used.

This is the second time it has been giving me problems now, since midnight on 01 April 2017, every hour, after an hour of use it disconnects. The LED's go red, it says no service, and it won't work again until I restart it at the power switch.

I find this absolutely unacceptable, and will be taking it back for a refund if Cell C isn't able to provide an explanation and a solution to this utter nonsense.

Very disappointed.

See this thread for previous issues:
https://mybroadband.co.za/vb/showthread.php/878314-Cell-C-LTE-Advanced-Router

Hi xera

Thank you for posting to us.

Kindly PM us your Cell C number or contact number, we'd like to get in touch with you.

^BM

 

[phantom5542]

i have exactly the same problem as xera. when i took my wifi in they wanted to send it to the techs without giving me a temp one, how am i supposed to run my business, not very helpful the members of mall of the north. the router has not even done a firmware upgrade. this is the worst router i have had, it goes off every 17 minutes and i am getting sick of it, i will return it and refuse to pay any further if this is not sorted out. my contact deatils are as follows 0721274049 or 0767196264, owner of the router