Cell C - My Account Web

[Xino_sam]

Hi, anyone experiencing problems with the My Account web? I have entered my password a couple of times, got locked out - then used their temporary password, typed it in, got locked out then reset it again, got locked out even by copying and pasted it:twisted:
I called the call centre - darn agent said "no we had a couple of problems like this, but how can I help"? I need my account printed out to submit to my company, the e-mail account format is of no use for our fin. dept.
Agent at the call centre indicated if they need to re-send my bill via e-mail, it will cost be an additional R21-00.

 

[oober]

Yeap something seriously wrong with their website. Even the captcha are not working properly. I got it to work last week, tried again just now and it's broken again. They really need to fix their crappy site.

 

[Segg]

Yup, couldn't create the my account part last week so I called their call center, they said they weren't aware of the problem and said they will have a look, I found that the website wouldn't work properly using chrome, but worked fine using Firefox

 

[ajax]

Wasn't working last week, but I tried this morning and it worked. But you still have to try the captcha a couple of times.

 

[Inn3rs3lf]

I think I have been able to log into my account once the whole year I have been with them. It's beyond frustrating. I needed to block my sim when my phone was stolen, as I didn't have a phone to call them. Needless to say, I had to drive to a mates house so I could use his.

 

[Cell_C]

Hi, anyone experiencing problems with the My Account web? I have entered my password a couple of times, got locked out - then used their temporary password, typed it in, got locked out then reset it again, got locked out even by copying and pasted it:twisted:
I called the call centre - darn agent said "no we had a couple of problems like this, but how can I help"? I need my account printed out to submit to my company, the e-mail account format is of no use for our fin. dept.
Agent at the call centre indicated if they need to re-send my bill via e-mail, it will cost be an additional R21-00.

HI

can you please PM your number so that i can have look into this and provide you with feedback.

Regards,
Bas

 

[Ockie]

HI

can you please PM your number so that i can have look into this and provide you with feedback.

Regards,
Bas

Hi. I tried a few days ago to log in....I have never been able to register. It always just says my number does not exist. I am a RBM client though.