Cell C 'My Tools' Reset

[charlh]

I have migrated my prepaid number to a new top-up contract this week. Now all the personalised settings on 'my tools' and the 'my tools' app does not work anymore. Is there any way that I can unsubcribe from the service and start from scratch again? I don't see anything on the Cell C website that can help me.

 

[charlh]

Cell C rep? Any advice?

 

[ginggs]

Cell C rep? Any advice?

PM the Cell_C rep, he's not normally active on weekends.

This is really strange though. I migrated from pre-paid to a top-up contract and MyTools just carried on working like before, keeping all my rules.

 

[charlh]

PM the Cell_C rep, he's not normally active on weekends.

This is really strange though. I migrated from pre-paid to a top-up contract and MyTools just carried on working like before, keeping all my rules.

Thanks. They activated my contract with a new number initially, and then changed it to the number I wanted to migrate. That's probably the reason. All it shows on the activity list is incoming sms's, nothing else.

 

[Cell_C]

Thanks. They activated my contract with a new number initially, and then changed it to the number I wanted to migrate. That's probably the reason. All it shows on the activity list is incoming sms's, nothing else.

Hi charlh, PM me your number. *DM*

 

[charlh]

Thanks Cell_C. PM sent

 

[charlh]

Any info yet Cell_C?

 

[Cell_C]

Any info yet Cell_C?

Hi charlh , I escalated this to service desk. will PM you once done to test. *DM*

 

[charlh]

Thank you very much. For a moment there I thought I was forgotten

 

[Beri]

How do you get a activation code. i tried from the phone and website. nothing

 

[charlh]

Any news on this yet?

 

[Wakizy]

Call Service desk 140 and ask them to deactivate your my tools. It will be send to the relevant department within 24 hours