I went to Mozambique making sure my data roaming was OFF. I was in the middle of the Ocean on a yacht with NO cellphone reception for the duration of my 6 day stay. Close to the land I received a sms saying "you have reach your monthly usage limit" I am on contract and I immediately phoned Cell C once I was on the land again from a Mozambique phone as this was impossible for a contract user? I was told my bill for 3 days was already R17500. R17500 and I was in the middle of the ocean with no reception. I logged a complaint. Its now been 6 days and NO reply with my case?? I phoned cell C 4 times since. Vernon was the only consultant helpful. Still no reply. Today my phone was Cut off because I have reached my limit. I cant phone out now. Now I have to pay the penalty for something I haven't done. I had to go buy a pay as you go voucher now just to do my business.R17500.....Its ridiculous!!! my debit order is going off on the 1st of November Cell C better resolve this or I will have to start with legal action!!!
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Cell C roaming
- Thread starter Pilot4444
- Start date
Hi Pilot4444, Please PM me your Cell C number and a reference number if you have it. I will follow it up. Hopefully we can have this resolved before the bill run. *DM*
The issue has been escalated to IT, to validating data usage, investigate how/ when data was used. And if the roaming charges are justified. I will update thread once complete. *DM*