Cell C Sim deactivated for several hours today - no routing

soload00

Active Member
Joined
Jan 4, 2014
Messages
87
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Location
Durban
Weird Cell C routing issue today.

I have a Huawei B593 router and 2 LTE sims, which I rotate every few months, using Cell C 50Gb 6 month bundles.

Today the router suddenly failed to connect to all Internet sites.

Chrome failed with a connection reset error
Firefox failed with a Secure Connection failed error
FTP could not connect
Email failed with an error
DNS was working
Internet access showed normal on the WiFi menu
Cell C App showed the Sim had plenty of data loaded
Both 3G and 4G showed the same symptoms

Moving the failed Cell C sim to a tablet showed the same symptoms

The backup Cell C Sim worked fine.

So the diagnosis was that the failed Sim had somehow been deactivated.

However, several hours later the ‘failed’ Sim is working fine in the tablet!

Glad I do not have to go to a Cell C shop for support, but somewhat mystified as to what actually happened!
 
Hi there

Thank you for contacting Cell C.

Please PM us your Cell C Numbers that you're experiencing the issue on.

Regards
^MP
 
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