Cell C still debiting me on cancelled contract - Robery!

L

LLoydizle

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Need help with people who has experience with this.

At the beginning of February, my contract came to an end. I called Cell C and told them I want to cancel my contract. They told me no problem (and sent and SMS) and said my last debit order is the first of March which went through fine and in March I never received the minutes or texts.

I just received a debit order now for April from Cell C AND they also took out R56 more!

has anybody dealt with this before? They basically took out almost a grand from my account with a contract that had already been cancelled and I want my money back!
 
Happened to me for 6 months. Just reversed each time till I got the hell in.
Went into FNB and had them change my account number. 20 minutes and problem solved.
 
dunkyd said:
Happened to me for 6 months. Just reversed each time till I got the hell in.
Went into FNB and had them change my account number. 20 minutes and problem solved.
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That is a big extreme. Why not drive to a Cell C store write down your problem and wrap it around a brick, tell them you will be back with a another brick when your account gets debited again....
 
LLoydizle said:
Need help with people who has experience with this.

At the beginning of February, my contract came to an end. I called Cell C and told them I want to cancel my contract. They told me no problem (and sent and SMS) and said my last debit order is the first of March which went through fine and in March I never received the minutes or texts.

I just received a debit order now for April from Cell C AND they also took out R56 more!

has anybody dealt with this before? They basically took out almost a grand from my account with a contract that had already been cancelled and I want my money back!
Click to expand...
Hi there

Please PM us the number in question, so that we can check and assist.

^MP
 
Jade @ Absolute Hosting said:
keep us updated - I’m in the same situation
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The update is - They closed my case with no information as to why.

I just got off the phone with them and they said that the case is "closed" and there is zero feedback as to why. They just said that's is closed and there's nothing they can do.

@Cell_C - I forwarded you all information and you and your team have the absolute nerve to tell me that someone will contact me and then close my case while giving me ZERO updates. I want my money back.

Also, can anyone recommend any legal route I can take for this? ICASA maybe?
 
Cell_C said:
Hi there

Please PM us the details of your query, and your ID number so that we can assist.

^MP
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I called again and your customer support talks over me while I am speaking. When telling her not to talk over me, she cuts the call.

This is getting beyond frustrating and the lack of communication I’m getting is not making it better .
 
LLoydizle said:
The update is - They closed my case with no information as to why.

I just got off the phone with them and they said that the case is "closed" and there is zero feedback as to why. They just said that's is closed and there's nothing they can do.

@Cell_C - I forwarded you all information and you and your team have the absolute nerve to tell me that someone will contact me and then close my case while giving me ZERO updates. I want my money back.

Also, can anyone recommend any legal route I can take for this? ICASA maybe?
Click to expand...
Hi there

Please PM us the reference number so that we can have it followed up.

^MP
 
The final result is:

My final date is in fact April. The problem was when I canceled my contract at the beginning of February, I was told by a person at the call center that my final payment will be at the end of March - this was a lie made by the person at the call center.

I was promised that I will no longer have any more debit orders coming from Cell C going forth and that my contract is done.
 
LLoydizle said:
The final result is:

My final date is in fact April. The problem was when I canceled my contract at the beginning of February, I was told by a person at the call center that my final payment will be at the end of March - this was a lie made by the person at the call center.

I was promised that I will no longer have any more debit orders coming from Cell C going forth and that my contract is done.
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You need to request a copy of the call recordings to verify that and also lodge a complaint with the PASA.

www.pasa.org.za

Home - Payment Association of South Africa (PASA)

PASA is the payment system management body recognised by the South African Reserve Bank (SARB).
www.pasa.org.za www.pasa.org.za

PASA do take a while to respond, but every interaction that I have had with them has been favorable.
 
Cell_C said:
Hi there

Please PM us the details of your query, and your ID number so that we can assist.

^MP
Click to expand...
I have already sent all this information through to you, check your PM's on the forum.
I'll update this thread next month and advise further.
 
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