cell c supercharge dat and airtime gets depleted

[chekkychew]

Default Whatsapp bundle not being utilised while airtime and data gets used on CELLC
Hi,

I am on supacharge prepaid. My whatsapp bundle is activated. for the past two months it has been taking my data and eating my airtime. . There is something wrong here and needs to be addressed. My brother is having the same issue. if there is any cellc rep here. Please advice

How do i check my wattsup bundle usaged?

 

[Cell_C]

Default Whatsapp bundle not being utilised while airtime and data gets used on CELLC
Hi,

I am on supacharge prepaid. My whatsapp bundle is activated. for the past two months it has been taking my data and eating my airtime. . There is something wrong here and needs to be addressed. My brother is having the same issue. if there is any cellc rep here. Please advice

How do i check my wattsup bundle usaged?

Hi @chekkychew

Thank you for bringing this to our attention.

It is mostly likely your phone settings.

Please advise which phone it is that you use?

^BM

 

[chekkychew]

Hi, my phone is a Sony D5503
Thanks

 

[Cell_C]

Hi, my phone is a Sony D5503
Thanks

Thank you. Please try these settings, and advise if these will help resolve the issue.

^BM

 

[chekkychew]

Thanks BM
I changed the settings , and it looks like the wattsApp data gets used from that bundle.

But no I can't use any Google , Chrome etc, the search enjin says I am not logged in, in other words, I can't use my data!!! ( Mobile data is enabled.)

 

[chekkychew]

@BM

HELP PLEASE
As explained, I am not able to log into the internet now!

 

[Venomous]

@Cell_C

Might work better

 

[Cell_C]

Thanks BM
I changed the settings , and it looks like the wattsApp data gets used from that bundle.

But no I can't use any Google , Chrome etc, the search enjin says I am not logged in, in other words, I can't use my data!!! ( Mobile data is enabled.)

Please PM us a number we can reach you on, we will assist you.

^BM