Lord Nikon6
Expert Member
- Joined
- May 10, 2010
- Messages
- 1,419
- Reaction score
- 16
So, yesterday I receive a call from a Cell C representative. I am due for an upgrade, but have not done it as they do not have any device that I am currently interested in.
So I tell this person, I will go for the Sony Experia Z3, not the The BlackBerry Z3, and not the compact, and stated I know they do not offer this device at the moment.
The person then checks "his system", and says, they do have the Z3, not the compact but the bigger version. The conversation goes on, during which I ask a few times if he is sure that it is not the compact, and he confirms that it is not. We go ahead, he reads some of the phone specs, 5.2" screen etc (the Compact has 4.6"). And so the deal is done, receive the e-mail for confirmation.
Looking at the details, it states that the phone that will be dispatched, is the Z3 compact.
Contacted Cell C immediately, advised them of this, and I was then transferred between a bunch of departments. I am eventually told that the delivery has been stopped, but I need to phone back the next day to cancel the upgrade, as the code cannot be entered into the system more than once. I found this strange and inquired further, eventually gave up and said I will call the next day.
Today I go ahead and call back, have to explain the same story to 2 different people, and again I am told that the couriers already have the device, and that they will need to stop it, I can phone back later this afternoon to find out about cancelling. I told them that I was told the exact same thing yesterday, And I will no longer phone around based upon trickery by one of their Telephone sales agents, which is most likely outsourced to a marketing company.
So not sure what to do now, but I will never renew, or even consider another Cell C contract after this experience.
So I tell this person, I will go for the Sony Experia Z3, not the The BlackBerry Z3, and not the compact, and stated I know they do not offer this device at the moment.
The person then checks "his system", and says, they do have the Z3, not the compact but the bigger version. The conversation goes on, during which I ask a few times if he is sure that it is not the compact, and he confirms that it is not. We go ahead, he reads some of the phone specs, 5.2" screen etc (the Compact has 4.6"). And so the deal is done, receive the e-mail for confirmation.
Looking at the details, it states that the phone that will be dispatched, is the Z3 compact.
Contacted Cell C immediately, advised them of this, and I was then transferred between a bunch of departments. I am eventually told that the delivery has been stopped, but I need to phone back the next day to cancel the upgrade, as the code cannot be entered into the system more than once. I found this strange and inquired further, eventually gave up and said I will call the next day.
Today I go ahead and call back, have to explain the same story to 2 different people, and again I am told that the couriers already have the device, and that they will need to stop it, I can phone back later this afternoon to find out about cancelling. I told them that I was told the exact same thing yesterday, And I will no longer phone around based upon trickery by one of their Telephone sales agents, which is most likely outsourced to a marketing company.
So not sure what to do now, but I will never renew, or even consider another Cell C contract after this experience.
