CELL C- VERY VERY VERY POOR SERVICE

K

KGOLO

New Member
Joined
Apr 29, 2015
Messages
2
Reaction score
0
I bought a phone online from CELL C. it was delivered and I had realized that it was faulty and the colure was wrong. I called them to collect the phone as I had decided to cancel the contract with them. I was told that I cant cancel the contract and money is being deducted from my account on a monthly basis from July 19 2014 till to date for a phone that I don't even have with me. (ITS WITH CELL C)
I have been battling to get this problem sorted out and every time I try to call or email them I don't get any help from them. I do not want anything to do not want any partnership with that company as it makes me sick to my stomach. PLEASE HELP.
 
Default CELL C- VERY VERY VERY POOR SERVICE

I bought a phone online from CELL C. it was delivered and I had realized that it was faulty and the colure was wrong. I called them to collect the phone as I had decided to cancel the contract with them. I was told that I cant cancel the contract and money is being deducted from my account on a monthly basis from July 19 2014 till to date for a phone that I don't even have with me. (ITS WITH CELL C)
I have been battling to get this problem sorted out and every time I try to call or email them I don't get any help from them. I do not want anything to do not want any partnership with that company as it makes me sick to my stomach. PLEASE HELP.
 
Color or colour* please.
Try and contact the manager, just keep asking to be put through to their superior until you hit a wall. If it still isn't sorted, make a banner.
 
Johnatan56 said:
Color or colour* please.
Try and contact the manager, just keep asking to be put through to their superior until you hit a wall. If it still isn't sorted, make a banner.
Click to expand...

Cell C after sales service is exceptionally poor. Personal experience. Trust me that won't help much. Pity. They started well, but dreadful service now.
 
KGOLO said:
I bought a phone online from CELL C. it was delivered and I had realized that it was faulty and the colure was wrong. I called them to collect the phone as I had decided to cancel the contract with them. I was told that I cant cancel the contract and money is being deducted from my account on a monthly basis from July 19 2014 till to date for a phone that I don't even have with me. (ITS WITH CELL C)
I have been battling to get this problem sorted out and every time I try to call or email them I don't get any help from them. I do not want anything to do not want any partnership with that company as it makes me sick to my stomach. PLEASE HELP.
Click to expand...

Hi KGOLO

Your experience is unfortunate

Please PM me your contact details, We'll discuss other option and resolve the issue.

Regards
Cell C | DM

.
 
cell c has a very bad sservice

I have have a cell c surance mobile I lost my phone same time last November and they still haven't replace that phone and they still deducting from my account when I ask them why is this taking this long they say my phone its under investigation what I will love to know its how long do they they investigate its know full 6 months and I haven't reaceive any call from them am the only one who is calling them and its more like they dont want to repay my phone this is a day late robbery please assist.
My number its **********

Cell_C said:
Hi KGOLO

Your experience is unfortunate

Please PM me your contact details, We'll discuss other option and resolve the issue.

Regards
Cell C | DM

.
Click to expand...
 
Last edited by a moderator:
cherrym said:
I have have a cell c surance mobile I lost my phone same time last November and they still haven't replace that phone and they still deducting from my account when I ask them why is this taking this long they say my phone its under investigation what I will love to know its how long do they they investigate its know full 6 months and I haven't reaceive any call from them am the only one who is calling them and its more like they dont want to repay my phone this is a day late robbery please assist.
My number its **********
Click to expand...


Hi cherrym

We'll follow up and have the issue resolved, as soon as I receive your contact details via PM.

Regards
Cell C | DM
 
At least you received a phone, Unfortunately I also ordered a new phone/contract (online store) more that two weeks ago..still waiting.
Phoning them is pointless they all have this "You must mar wait and be patient" attitude.
 
Surely Cell C will give you a working handset if yours is technically faulty? I haven't had any problems with their repairs division, but I wished they would make an announcement when the warrantee period falls from 2 years to 1 year. You can't cancel a contract for the wrong colour phone, especially after opening the box.
 
hahahahhahahaha and CELL C wants people to port over to them and they treat people like this......

and they DONT Want Vodacom the Biggest South african broadband player to obtain neotel spectrum to better the countries speeds.

you ARE BAD Business HELL C .... you dont Realise it YOU SOO BAD ....... i dont give A $H!t about 42ms ping a LTE user in joburg playing on my counter strike server. YOU ARE BAD BAD CELL C
 
gamerelite-network said:
hahahahhahahaha and CELL C wants people to port over to them and they treat people like this......

and they DONT Want Vodacom the Biggest South african broadband player to obtain neotel spectrum to better the countries speeds.

you ARE BAD Business HELL C .... you dont Realise it YOU SOO BAD ....... i dont give A $H!t about 42ms ping a LTE user in joburg playing on my counter strike server. YOU ARE BAD BAD CELL C
Click to expand...

Nobody would want a customer like you either buddy
 
KGOLO said:
I bought a phone online from CELL C. it was delivered and I had realized that it was faulty and the colure was wrong. I called them to collect the phone as I had decided to cancel the contract with them. I was told that I cant cancel the contract and money is being deducted from my account on a monthly basis from July 19 2014 till to date for a phone that I don't even have with me. (ITS WITH CELL C)
I have been battling to get this problem sorted out and every time I try to call or email them I don't get any help from them. I do not want anything to do not want any partnership with that company as it makes me sick to my stomach. PLEASE HELP.
Click to expand...
 
thandiwelorraine2285@gmai said:
I called them more than 2 times to cancel a contract they said I failed the security questions they took my for more than 4 months after the contract finished and I decided to reverse my the fifth month they blacklist me
Click to expand...
Hi thandiwelorraine2285@gmai

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Please PM me us your ID number and contact details, we'll discuss other option and resolve the issue.

Regards
Cell C | TM
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X