Cell C's incompetent billing system

[JustinB]

For the last 6 years, my debit order has come off before the end of the month. When migrating to RBM, I opted for a debit order date of the 30th, and basically on the 3rd or so of every month I transfer my remaining balance to my credit card and use that to get rewards from my bank.

This month, yesterday, I get an SMS from the bank saying that Cell C have debited me. So now the debit order is going to bounce, I'll get charged a fee of like R100, then I'll have to go manually pay into Cell C's account - all for a debit order of R260!!

I signed a debit order to take the pain out of this process - I shouldn't have to be running around after Cell C.

AND, O/T, Armando, you asked me to email you about my experience when I migrated. I took the time and did so, even though it was no benefit to me - and I did so under the premise that it would not go into a black hole like every other query I've ever had with Cell C. To date you have not even acknowledged receipt of my email.

 

[solo7]

so you want to blame cell c, because you like to transfer all your money out of your account every month?

 

[JustinB]

Yes. A debit authorization is actually quite specific. It gives them authority to debit my account on a date, not to do it at whim.

Cell c is not my only debit order, if i need to check that each organisation has taken off their money then i may as well be making manual payments.

Sent from my GT-P1000 using MyBroadband Android App

 

[Cell_C]

For the last 6 years, my debit order has come off before the end of the month. When migrating to RBM, I opted for a debit order date of the 30th, and basically on the 3rd or so of every month I transfer my remaining balance to my credit card and use that to get rewards from my bank.

This month, yesterday, I get an SMS from the bank saying that Cell C have debited me. So now the debit order is going to bounce, I'll get charged a fee of like R100, then I'll have to go manually pay into Cell C's account - all for a debit order of R260!!

I signed a debit order to take the pain out of this process - I shouldn't have to be running around after Cell C.

AND, O/T, Armando, you asked me to email you about my experience when I migrated. I took the time and did so, even though it was no benefit to me - and I did so under the premise that it would not go into a black hole like every other query I've ever had with Cell C. To date you have not even acknowledged receipt of my email.

Good Day JustinB

I did ask you for it, and passed it over to relevant department.
I am in the Tech devision, so did not see what went wrong with your Debits.
I will call you ASAP and get this resolved.

Regards
~AM~

 

[JustinB]

Good Day JustinB

I did ask you for it, and passed it over to relevant department.
I am in the Tech devision, so did not see what went wrong with your Debits.
I will call you ASAP and get this resolved.

Regards
~AM~

Armando, thanks for the call. I did not know that you're more in technical - i thought you were an all encompassing customer service cell c representative.

Thanks for your assistance even though it is not part of your role. I do appreciate it.

Sent from my GT-P1000 using MyBroadband Android App

 

[JustinB]

Armando, thanks for the call. I did not know that you're more in technical - i thought you were an all encompassing customer service cell c representative.

Thanks for your assistance even though it is not part of your role. I do appreciate it.

Sent from my GT-P1000 using MyBroadband Android App

Armando

Its now been almost 2 weeks. The last call I received from you (on Wednesday if I recall) indicated that your Finance team gave some hairbrained response to you about me not paying my account and therefore they need to double debit on some random day.

For the sake of clarity:
I've provided you with screenshots of where Cell C has debited me for all outstanding amounts, and on the same screenshots, you've seen the arbitrary days that I'm being debited. You've confirmed that the system in fact says that I should be debited on the 28th. My issue has not been resolved.

As I said to you on the phone, it seems to me that every time I deal with Cell C, my query gets logged with some very friendly agent, and then the responsible dept send some nonsense response and, without understanding or dealing the issue, close the case. and then I have to rinse and repeat.

It really feels like Lars got some really expensive bunch of consultants out (I bet it was McKinsey) to tell the organisation how to be become more efficient - and in the process ruined customer service.