So, I'm on CellC prepaid and I'd like to switch to the 99c for real tarrif plan that they are advertising absolutely everywhere. Apparently the procedure for this is to phone 141 and follow the instructions. I tried this and everytime I press 3 (the option for chnging your tarrif plan), I just get told: "Your selection was unsuccesful, goodbye."
I figured I'd try and phone CellC to try and speak to an operator. After unsuccesfully navigating several of CellC's automated menu systems I finally found a menu that gives me the option of speaking to an operator. This option is misleading. It would have been more accurate if the option read: "Press 9 if you don't want to naavigate this menu anymore and would preffer to listen to some of our music instead". I am unsure of whether there are actually any operators at CellC, but the two times that I tried this route I ended up holding for 10 to 15 minutes and then just giving up.
Finally I figured I'd go into a CellC store (the one in the eikestad mall in Stellenbosch) and talk to one of their employees. I explained my problem and she said: "Phone 141 and try again". After I assured her that this was the very 1st thing I tried (and I did try several times), she suggested I do a sim swap (requiring alot of admin on my side in order to obtain a valid proof of residence). I told her that this was not acceptable for me, and enquired as to the reason that I could not switch to a different tarrif plan via the automated menu's. She said that she didn't know what the reason was and that she could not offer me any further assistance.
So I'd like to take this opportunity to say "**** you", to CellC; their broken automated menu systems, their non-existent phone operators and their useless support staff.
I figured I'd try and phone CellC to try and speak to an operator. After unsuccesfully navigating several of CellC's automated menu systems I finally found a menu that gives me the option of speaking to an operator. This option is misleading. It would have been more accurate if the option read: "Press 9 if you don't want to naavigate this menu anymore and would preffer to listen to some of our music instead". I am unsure of whether there are actually any operators at CellC, but the two times that I tried this route I ended up holding for 10 to 15 minutes and then just giving up.
Finally I figured I'd go into a CellC store (the one in the eikestad mall in Stellenbosch) and talk to one of their employees. I explained my problem and she said: "Phone 141 and try again". After I assured her that this was the very 1st thing I tried (and I did try several times), she suggested I do a sim swap (requiring alot of admin on my side in order to obtain a valid proof of residence). I told her that this was not acceptable for me, and enquired as to the reason that I could not switch to a different tarrif plan via the automated menu's. She said that she didn't know what the reason was and that she could not offer me any further assistance.
So I'd like to take this opportunity to say "**** you", to CellC; their broken automated menu systems, their non-existent phone operators and their useless support staff.
